Technical Support Engineer / Senior Technical Support Engineer

Sheng Siong Group Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to provide essential technical support to end-users. In this role, you will troubleshoot hardware and software issues, maintain IT equipment, and prepare insightful technical reports. The ideal candidate will possess a certification in Information Technology and have hands-on experience with network devices. This position offers the opportunity to work in a collaborative environment where you can contribute to improving technology solutions. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 1-5 years of relevant experience in IT support.
• Hands-on experience in deploying and managing network infrastructure.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Prepare technical reports on support issues with recommendations.

Skills

Technical Support

Interpersonal Skills

Communication Skills

Problem Solving

Collaboration

Education

Certification in Information Technology

Tools

Network Devices

IT Equipment

Job description

Job Description

1. Provide technical support to end-users, resolving hardware and software issues efficiently.
2. Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.
3. Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

1. Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.
2. Knowledge and hands-on experience in deploying network devices and managing network infrastructure.
3. Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.
4. Ability to work independently as well as collaboratively in a team environment.
5. A keen interest in discovering, evaluating, and implementing new technologies.
6. Able to start work immediately or within short notice period.
7. Possess class 3 driving license would be considered an advantage.