Technical Support Engineer / Senior Technical Support Engineer

Sheng Siong Group Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading retail group in Singapore is seeking an IT Support Technician to provide technical support to end-users, maintain IT equipment, and prepare reports on support issues. Candidates should possess certification in Information Technology and have 1-5 years of experience in IT support. Strong interpersonal and communication skills are essential, and a class 3 driving license may be an advantage. The role is available immediately.

Qualifications

• 1-5 years relevant experience in IT support.
• Hands-on experience in managing network devices.
• Strong communication and collaboration skills.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Prepare technical reports on support issues.
• Maintain and troubleshoot IT equipment.

Skills

Technical support

Interpersonal skills

Communication skills

Network infrastructure management

Education

Certification in Information Technology or equivalent

Job description

Job Description

• Provide technical support to end-users, resolving hardware and software issues efficiently.
• Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.
• Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

• Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.
• Knowledge and hands-on experience in deploying network devices and managing network infrastructure.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Ability to work independently as well as collaboratively in a team environment.
• A keen interest in discovering, evaluating, and implementing new technologies.
• Able to start work immediately or within short notice period.
• Possess class 3 driving license would be considered an advantage.