Technical Support Engineer / Senior Technical Support Engineer

Sheng Siong Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company in Singapore is seeking a Technical Support Engineer to provide efficient technical support, resolve issues, and maintain IT equipment. Candidates should possess a certification in Information Technology and have relevant experience in network devices. Strong communication and teamwork skills are essential for this role. This position offers an immediate start for the right candidate.

Qualifications

• 1-5 years relevant experience in technical support.
• Knowledge of network devices and infrastructure management.
• Ability to work independently and in teams.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Prepare technical reports with feedback and recommendations.
• Maintain and troubleshoot IT equipment and network devices.

Skills

Technical support

Interpersonal skills

Communication skills

Problem-solving

Education

Certification in Information Technology or equivalent

Job description

Technical Support Engineer / Senior Technical Support Engineer

Provide technical support to end-users, resolving hardware and software issues efficiently.

Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.

Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

• Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.
• Knowledge and hands‑on experience in deploying network devices and managing network infrastructure.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Ability to work independently as well as collaboratively in a team environment.
• A keen interest in discovering, evaluating, and implementing new technologies.
• Able to start work immediately or within short notice period.
• Possess class 3 driving license would be considered an advantage.