Technical Support Engineer (IT/Electrical/Electronic) - Ubi

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading industrial equipment supplier is seeking a Technical Support Engineer to address customer inquiries and provide technical support. The role requires troubleshooting, installation, and maintenance responsibilities, emphasizing a customer-centric approach. Candidates must hold a relevant diploma and possess excellent communication skills in both English and Mandarin.

Benefits

14 Days Annual Leave

Variable Bonus

Qualifications

• Minimum Diploma in Electrical/Electronic Engineering or IT related.
• 2 years relevant experience is required.
• Must be bilingual in English and Mandarin.

Responsibilities

• Handle technical support cases on-site or remotely via phone and email.
• Conduct on-site installations, troubleshooting, and maintenance.
• Train clients on products and internal repairs.

Skills

Customer service

Presentation skills

Written communication

Bilingual (English, Mandarin)

Education

Diploma in Electrical/Electronic Engineering or IT related

Job description

• Position : Technical Support Engineer (IT/Electrical/Electronic) - Ubi
• Location : Ubi
• Working hours : Monday - Friday 8.30am to 6:00pm
• Salary (commensurate with experience) : Up to $3500 + Commission + 14 Days Annual Leave + Variable Bonus
• Duration : Permanent
• Industry : Industrial Equipment Supplier

Main Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.
• 2 years relevant experience
• Good presentation and written communication skills
• Customer service oriented, positive attitude
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [e-mail] or call me at: 6398 5682 for more information.

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Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.