Technical Support Engineer - Graduate

Hewlett Packard Enterprise Development LP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading IT company as a Technical Support Engineer - Graduate, where you will manage software service deliveries for customers. This role revolves around onsite support, troubleshooting, and enhancing the customer experience. Ideal candidates will possess a diploma or degree in Computer Science or IT and demonstrate outstanding problem-solving and communication skills, all within a culture that values innovation and diversity.

Benefits

Comprehensive health and wellbeing benefits

Career development programs

Inclusive work environment

Qualifications

• Degree in Computer Science, IT, or related fields.
• Basic knowledge of software, hardware, storage, and peripherals.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide onsite support with installation and configuration of solutions.
• Troubleshoot and resolve technical issues on customer systems.
• Assist team members with configurations and performance testing.

Skills

Effective communication

Analytical skills

Problem-solving

Customer-oriented

Education

Diploma/Bachelor’s degree in Computer Science or IT

Tools

IT infrastructure environments

Software

Hardware

Storage and peripherals

Job description

Technical Support Engineer - Graduate

This role is primarily onsite, working from an HPE partner or customer office.

Who We Are:

Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. We value diverse backgrounds, promote flexibility, and foster a culture of innovation and growth. Join us to expand your career opportunities at HPE.

Job Description:

The Field Technical Support role involves managing onsite delivery of software services, including pre-sales, post-sales, installation, and configuration for customer environments. You will troubleshoot various business systems, network, and application problems, ensuring customer satisfaction through reactive and proactive support according to SLAs. Your responsibilities include providing post-sales onsite technical support, aligning solutions with customer needs, and contributing to customer experience, revenue growth, and account retention.

Responsibilities:

1. Provide onsite support with installation, configuration, and implementation of compute and storage solutions.
2. Troubleshoot and resolve technical issues on customer systems.
3. Assist team members in tasks such as system configurations and performance testing.
4. Handle customer relations, provide guidance, and escalate issues when necessary.
5. Deliver customized services to large enterprise and complex accounts.

Education and Skills:

• Diploma/Bachelor’s degree in Computer Science, IT, or related fields.
• Understanding of IT infrastructure environments.
• Basic knowledge of software, hardware, storage, and peripherals.
• Effective communication skills at technical and management levels.
• Strong analytical and problem-solving skills.
• Customer-oriented with a high service attitude.

Additional Skills:

Includes accountability, active learning, customer experience, design thinking, infrastructure as a service, and more.

What We Offer:

Comprehensive health and wellbeing benefits, career development programs, and an inclusive work environment where diversity is valued.

Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and technology at HPE.

HPE is an equal opportunity employer, committed to diversity and inclusion, and provides accommodations for individuals with disabilities or veterans.