Technical Support Engineer

JAC Recruitment Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a proactive Technical Support Engineer with electronic expertise. This role involves pre-sales consultation, troubleshooting electronic systems, and supporting product certifications. The ideal candidate will have a Bachelor's degree in Electronics or Computer Engineering and a minimum of 2 years of relevant experience.

Qualifications

• Bachelor's degree in Electronics Engineering or related field.
• Minimum 2 years of hands-on experience in technical support.
• Familiarity with Microsoft Office and technical support tools.

Responsibilities

• Provide pre-sales technical consultation to customers.
• Diagnose and troubleshoot hardware/software issues.
• Create and maintain technical documentation and support materials.

Skills

Analytical skills

Problem-solving skills

Education

Bachelor's degree in Electronics Engineering

Bachelor's degree in Computer Engineering

Tools

Technical support tools

Microsoft Office

Job description

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer with a background in electronics to join our team. This role involves providing pre-sales consultation, resolving technical issues, and supporting product certifications. You will work closely with customers and internal teams to ensure the reliability and performance of our electronic products and systems.

Key Responsibilities

• Provide pre-sales technical consultation and respond to customer inquiries regarding electronic products and systems.

• Diagnose and troubleshoot hardware and software issues related to electronic devices and embedded systems.

• Offer technical assistance for issues involving computer systems, firmware, and electronic components.

• Create and maintain technical documentation, manuals, and support materials for internal and external use.

• Support product certification processes and manage renewals in compliance with industry standards.

Requirements

• Bachelor’s degree in Electronics Engineering, Computer Engineering, or a related field.

• Min 2 years of hands-on experience in technical support or engineering roles within the electronics industry.

• Familiarity with Microsoft Office applications and technical support tools.

• Strong analytical and problem-solving skills, with the ability to diagnose complex hardware and software issues.

Aloysius Loh

JAC Recruitment Pte Ltd

EA License No: 90C3026

EA Personnel: R24121320