Technical Support Engineer

OneByZeroTech Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is seeking a Technical Support Engineer to provide exceptional support to customers. The role involves diagnosing IT issues, enhancing service processes, and collaborating with teams to ensure efficient resolutions. Ideal candidates will possess strong problem-solving skills and hands-on IT experience, thriving in a fast-paced environment.

Qualifications

• Hands-on experience with various networking, software, and operating systems.
• Knowledge of IT best practices.

Responsibilities

• Respond to technical support inquiries through ticketing system.
• Diagnose and troubleshoot software problems.
• Document technical processes for knowledge management.

Skills

Problem-solving

Critical-thinking

Communication

Interpersonal skills

Customer service

Tools

Ticketing systems

Remote support tools

Job description

About the role

Blockonomics is seeking a skilled Technical Support Engineer to join our team in Singapore. This full-time position will play a crucial role in providing high-quality technical support and solving complex IT issues for our diverse client base.

What you'll be doing

• Respond to and resolve technical support inquiries from customers through ticketing system

• Diagnose and troubleshoot software problems, providing effective and efficient solutions

• Collaborate with cross-functional teams to ensure seamless integration and resolution of technical issues

• Document technical processes, procedures, and solutions to improve knowledge management and training

• Continuously improve customer service by identifying and implementing process improvements

• Provide training and guidance to customers on the use of our products and services

• Stay up-to-date with the latest technologies, trends, and best practices in the IT support industry

What we're looking for

• Strong problem-solving and critical-thinking skills to quickly diagnose and resolve technical issues

• Excellent communication and interpersonal skills to provide high-quality customer service

• Hands-on experience with a range of networking, software, and operating systems

• Knowledge of IT best practices, ticketing systems, and remote support tools

• Ability to work independently and as part of a team in a fast-paced environment

• Willingness to continuously learn and stay up-to-date with evolving technology

About us

Blockonomics (OneByZero Tech Pte Ltd) enables entrepreneurs and enthusiasts to unlock the power of bitcoin while retaining their rights to full ownership of their funds.

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now!