Technical Support Engineer

Permanent Personnel Services; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading company in Singapore is seeking a Technical Support Engineer to deliver product support and training. The ideal candidate will have a Bachelor's in Engineering and a customer-focused attitude, with strong problem-solving and communication skills. You will be responsible for troubleshooting issues, conducting training sessions, and coordinating with the parent company for product releases, to support sales and provide excellent service.

Qualifications

• 2+ years relevant experience preferred.
• Strong organisational and prioritisation skills.
• Ability to simplify complex ideas for customers.

Responsibilities

• Provide product information and application support to sales reps and customers.
• Analyse and troubleshoot customer issues remotely.
• Plan and conduct training sessions for new hires.

Skills

Customer-focused attitude

Analytical mindset

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Engineering (Computer, Electrical, Mechanical)

Tools

Database languages (SQL/MySQL)

HMI/SCADA programming

Job description

Technical Support Engineer

Visit www.ppsjob.com.sg

Provide product information, application support, and problem diagnosis to sales reps and customers. Conduct product testing and troubleshooting. Deliver product training to maximise sales. Communicate clearly and prioritise tasks effectively while providing excellent customer service.

Key Responsibilities:

• Respond to inquiries from sales reps and customers via phone and email about product specs, capabilities, and applications.
• Analyse and troubleshoot customer issues remotely.
• Research competitive product information.
• Perform product application testing.
• Create and update training manuals and materials for sales teams.
• Plan and conduct training sessions for new hires and existing sales staff.
• Share important product updates through internal channels.
• Coordinate with the parent company in Japan on new product releases and literature development.
• Travel for customer or affiliate training seminars as needed.
• Support sales reps with on-site presentations when required.
• Identify opportunities to improve department efficiency and lead related projects.
• Follow company policies and procedures.
• Assist with quotation and order entry.
• Perform other assigned duties.

Requirements:

• Bachelor’s degree in Engineering (Computer, Electrical, Mechanical) or 2+ years relevant experience.
• Strong organisational and prioritisation skills.
• Excellent active listening and communication skills—able to simplify complex ideas.
• Analytical mindset with strong problem-solving skills.
• Customer-focused attitude with good interpersonal skills over phone and email.

Technical Skills (preferred):

• Experience with measurement instruments, microscopes, or vision systems.
• Knowledge of HMI/SCADA programming.
• Familiarity with communication protocols like Serial, Modbus TCP, Ethernet.
• Understanding of sensors and actuators (motors, encoders, relays, solenoids).
• Experience with stepper/servo motors.
• Basic knowledge of database languages like SQL/MySQL.

Join us to provide expert technical support and help grow our business—apply today!

Visit www.ppsjob.com.sg