Technical Support Engineer

Talents@Work; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a qualified technical trainer to provide expertise in product applications and training. The role involves collaborating with sales representatives, conducting product testing, and delivering training sessions to enhance sales effectiveness. Candidates should possess a degree in engineering and relevant experience, along with strong communication and problem-solving skills. This is an excellent opportunity for individuals passionate about technology and customer engagement.

Qualifications

• Bachelor's degree in Computer, Electrical, or Mechanical engineering.
• 2+ years of experience in a relevant technical role.
• Strong analytical and problem-solving skills.

Responsibilities

• Conduct product application testing and troubleshooting.
• Orchestrate product-related trainings to maximize sales.
• Communicate with sales reps and customers regarding product capabilities.

Skills

Active Listening

Analytical Skills

Interpersonal Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's degree in an engineering discipline

Tools

SQL/MySQL

C#

Java

Python

Job description

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers’ applications. Orchestrate product-related trainings to maximize sales. Possess strong communication skills including active listening. Demonstrate excellent prioritization and customer service.

The Challenges

• Receive inquiries via phone or email from sales reps and customers concerning product capabilities, specifications, and applications.
• Analyze and troubleshoot customer issues through phone or email communication.
• Research and analyze competitive information related to the company’s products.
• Conduct product application testing for sales reps and customers.
• Create and update manuals for product training and demonstrations for sales reps.
• Plan, design, develop, and conduct training sessions on products, applications, and competitive information for sales staff, including new hires and incumbents.
• Develop, update, and share key sales-enhancement product information via the company intranet and electronic newsletters.
• Coordinate with the parent company in Japan on new product releases and related tasks such as developing product literature.
• Travel to customer sites or affiliates for training seminars.
• Assist sales reps with on-site customer presentations, as needed.
• Proactively identify opportunities to improve departmental operational efficiency and initiate projects accordingly.
• Adhere to company and department policies and procedures.
• Support office administration tasks such as quotation and order entry.
• Perform other duties or projects as assigned.

What it Takes

• Ability to organize and prioritize tasks, activities, and projects for timely completion.
• Strong active listening skills.
• Analytical skills to break down information and identify underlying principles or reasons.
• Ability to establish and maintain positive interpersonal relationships primarily via phone and email.
• Ability to communicate complex ideas in a simplified manner.
• High service orientation and willingness to help others.
• Problem-solving skills to identify complex problems, review related information, develop options, and implement solutions.
• Bachelor’s degree in an engineering discipline (Computer, Electrical, Mechanical) and/or 2+ years of experience.

Technical Skills

Ideal candidates should have experience in some of the following areas:

• Measurement systems
• Microscopes
• Vision systems
• HMI and SCADA programming
• Communication protocols such as Serial, Modbus TCP, Ethernet
• Sensors and actuators (e.g., DC motors, encoders, relays, solenoids)
• Stepper and servo motors
• Database languages (SQL/MySQL)
• Programming in C#, Java, or Python

Sarah

Reg No: R2198293

EA License No: 21C0501

*We regret to inform that only shortlisted candidates will be notified. Thank you.