Technical Support Engineer

Responsibilities

• Use judgment to choose the best methods and techniques to get results.
• Work with specialists and other teams to solve technical issues and restore equipment to meet customer satisfaction.
• Document solutions and technical findings in reports and presentations.
• Support field engineers in troubleshooting complex optical, electrical, mechanical, and software systems.
• Help with equipment installation, relocation, and upgrades.
• Provide technical training when needed.
• Willing to travel internationally 20–30% of the time.

Requirements

• Bachelor’s or Master’s in Engineering or Science
• 5+ years of experience with hardware/software integration and troubleshooting (preferably in semiconductor or complex systems)
• Strong data analysis and problem-solving skills
• Good communication and presentation skills
• Skilled in Microsoft Office (Excel, PowerPoint); Power BI is a plus
• Project management experience is a bonus