Technical Support Engineer

About PostHog

We’re equipping every developer to build successful products by giving them a suite of tools to analyze, test, observe, and deploy features. Our current offerings include product and web analytics, session replay, feature flags, A/B testing, CDP, SQL access, data warehousing, and LLM observability – with more to come.

PostHog started as an open-source project during Y Combinator's W20 and quickly gained traction as the most successful B2B software launch on HackerNews since 2012. Today, over 100,000 companies have installed PostHog. With over $20M ARR and 97% product-led growth via word of mouth, we're growing fast but sustainably.

Our Values

• Open source: Our strategy is rooted in building a huge, free-for-life community product.
• Transparency: We publicly share everything – roadmap, compensation, strategy, and more via our handbook.
• Autonomy: Everyone chooses what to work on next based on customer impact.
• Big problems: We ship fast, talk to users, and iterate toward breakthrough features.

Who We're Looking For

We’re hiring a Support Engineer who loves helping customers solve problems and can also improve our support infrastructure. This is not just a support agent role – you'll resolve most issues yourself and only escalate complex development work when necessary.

What You’ll Be Doing

• Answering tickets across PostHog’s product suite and removing blockers for users.
• Improving our support tooling, automation, and reporting systems for scalability.
• Collaborating with product teams to flag bugs and prioritize feature requests.
• Working with the Customer Success team to meet response and resolution KPIs.

What You Won’t Be Doing

• Acting solely as a first-line agent — you’ll be expected to resolve issues yourself.

Requirements

• Based in Singapore
• Experience with JS SDKs and frameworks, especially JavaScript and Next.js
• Strong customer focus with a knack for unblocking technical users
• Comfortable prioritizing, juggling multiple tickets, and context switching
• Engineering background to match the technical level of our user base
• Ability to independently build internal support tooling and improvements

Nice to Have

• Prior experience supporting products like analytics tools, session replay, feature flags, A/B testing, CDPs, or data warehouses