Technical Support Engineer

Appear AS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

As a leading company in media processing technology, Appear AS is seeking a Technical Support Engineer at its Singapore Centre of Excellence. This full-time role involves providing expert technical support to APAC customers, managing troubleshooting and solutions development for media processing workflows. The ideal candidate has extensive experience and a solid educational background, bringing skills in IP networking and cloud technologies to the team.

Benefits

Five weeks of annual vacation

Inclusive and collaborative work environment

Qualifications

• 5+ years’ experience as a support/system technical engineer.
• Deep knowledge of compression for contribution and OTT.
• 3+ years in IP Network engineering with switch fabric experience.

Responsibilities

• Deliver technical support to APAC customers—remote and on-site.
• Troubleshoot and replicate issues, develop solutions and ensure resolution.
• Conduct training for customers on commissioning and operations.

Skills

Problem-solving

Communication

Customer service mindset

Education

BSc or higher education

Tools

SSH

IP configuration

SDN/Orchestration systems

APIs

NMOS

REST

Cloud platforms (AWS/GCP/Azure)

Job description

About the role

Based at our Singapore Centre of Excellence, you will provide expert technical support for Appear’s APAC customers, both remotely and on-site. You will work with innovative media processing solutions—on-premises, virtualised, and cloud-based—across contribution, distribution, and media processing workflows.

You’ll be a trusted technical advisor and main point of contact in time-critical situations. Your role includes commissioning, training, troubleshooting, and effective problem resolution. This is a full-time position reporting to the Head of Technical Support Services APAC, with expected travel of 10–15%, and occasional after-hours on-call support.

Key responsibilities

• Deliver technical support to APAC customers—remote and on-site
• Troubleshoot and replicate issues, develop solutions, and ensure resolution
• Collaborate with development and Tier 3 support for escalations
• Maintain simulations and testing in the Appear Singapore lab
• Manage service calls in CRM accurately
• Arrange module exchanges and repairs
• Conduct commissioning, operations, and maintenance training for customers

About you

• Relevant higher education (minimum BSc preferred)
• 5+ years’ experience as a support/system technical engineer
• Deep knowledge of compression for contribution, OTT, and distribution
• Expertise in Audio/Video/Metadata compression (ST 2110 and other formats)
• Familiar with SSH, switch and OS IP configuration (Layer 2 and 3)
• Experience with SDN/Orchestration systems, APIs, NMOS, REST
• 3+ years in IP Network engineering and switch fabric experience
• Cloud experience (AWS/GCP/Azure) a plus
• Strong verbal and written English; other languages an advantage
• Excellent problem-solving, communication, and customer service mindset

Working at Appear

At Appear, you will enjoy an informal, inclusive, and collaborative environment with the energy of a growth-oriented company, where we value close collaboration with our customers and partners and offer the opportunity to work with world-class, cutting-edge technology. Be part of a growing global company and experience cross-cultural collaboration in a diverse and dynamic work environment, with over 30 different nationalities at our office today and five weeks of annual vacation.

Location: Singapore, serving the APAC region

Application deadline:August 4th

Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery. Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.

Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros. Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency. This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.

Founded in 2004, Appear has established itself as a leader in the industry. Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.

We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation. Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope’s Best in Market, celebrating our achievements in sustainability and technological leadership.