Technical Support Engineer

Stafflink Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in automation technology is looking for a Technical Support Engineer in Singapore. In this role, you will provide technical consultation, support customer inquiries, conduct troubleshooting, and maintain technical documentation. Ideal candidates hold a degree in engineering and possess strong communication skills. Join us to contribute to our mission of excellence in automation and technology solutions.

Qualifications

• Up to 3 years of relevant experience; no experience with strong technical aptitude encouraged to apply.
• Strong communication and interpersonal skills.
• Knowledge of PLC systems and familiar with measurement systems.

Responsibilities

• Act as the main technical contact for customers and internal sales teams.
• Provide consultation on product features and applications.
• Conduct hands-on testing and troubleshooting for customer-specific applications.

Skills

Communication

Problem-Solving

Organizational Skills

Service-Oriented Mindset

Education

Bachelor’s Degree in Engineering (Electrical, Mechanical, Mechatronics, Computer Engineering)

Tools

PLC systems

Measurement Systems

Vision Systems

SCADA/HMI programming

C#

Java

Python

SQL/MySQL

Job description

Location: Lavender / Kallang

Our client is a well-established MNC that manufactures automation sensors, vision systems & measuring instruments.

About the Role

We are seeking a dedicated and technically proficient Technical Support Engineer to join our team. This position involves supporting our sales and customer base through application testing, technical consultation, and troubleshooting.

Key Responsibilities

• Act as the main technical contact for internal sales teams and customers, responding to product inquiries via phone, email, or in person.

• Provide consultation on product features, applications, and specifications.

• Conduct hands-on testing and troubleshooting for customer-specific applications.

• Deliver technical training and demonstrations for sales representatives and clients.

• Create and maintain manuals, training materials, and technical documentation.

• Liaise with our headquarters in Japan regarding new product launches and technical content.

• Support onsite customer visits with sales staff, offering technical insight and assistance as needed.

• Assist with quotation preparation and order processing where necessary.

• Contribute to internal projects aimed at improving operational efficiency and service quality.

Requirements

• Bachelor’s Degree in Engineering (Electrical, Mechanical, Mechatronics, Computer Engineering, or a related field).

• Up to 3 years of relevant experience; no experience with strong technical aptitude are encouraged to apply.

• Job requirements involving heavier equipment handling.

• Strong communication and interpersonal skills with the ability to explain complex topics in a clear, concise manner.

• Excellent organizational, problem-solving, and multitasking abilities.

• Service-oriented mindset and ability to work collaboratively in a fast-paced environment.

• Knowledge or experience in PLC systems; Beckhoff PLC experience will be a strong advantage.

• Familiarity with measurement systems, microscopes, vision systems.

• Understanding of SCADA/HMI programming and communication protocols such as Modbus TCP, Ethernet, Serial.

• Exposure to sensors, actuators, servo/stepper motors, and basic control systems.

• Programming knowledge in C#, Java, or Python, and databases like SQL/MySQL is a plus.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090