Technical Services Manager

Private Advertiser; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading technical services firm in Singapore seeks a Technical Services Manager to ensure commercial machines function efficiently. The role involves overseeing installation, maintenance, and troubleshooting of machines, while managing a team and ensuring compliance with safety standards. The ideal candidate will possess a degree in engineering and relevant safety certifications, along with experience in machine operations and team management.

Qualifications

• Experience in machine installation & services, including vending machine operations.
• Knowledge in Lean Six Sigma and Kaizen.
• Knowledge in ISO 9001, ISO 45001 and ISO 14000.

Responsibilities

• Plan and lead machine installation projects.
• Schedule maintenance and repair services of vending machines for customers.
• Oversee daily activities of team members and provide assistance whenever needed.

Skills

Machine installation

Troubleshooting

Team management

Safety management

Education

Degree in Mechanical or Electrical Electronics Engineering

BizSafe certification

Tools

Forklift or scissor lift certificate

Job description

As Technical Services Manager, you work with manufacturers, customers and internal team to ensure that commercial machines are functional and efficient. You will lead the operations team (supporting Modula, Vending and Tapes Conversion, Fastening etc) responsible for operating, providing configuration, installation, maintenance, troubleshooting, and servicing of machines.

Machine Installation, Services and Maintenance

-Plan and lead machine installation projects.

o This includes lead in configure, install, test and commission machines on new customer sites as required

o Establish and implement process specification and troubleshooting in customer sites.

o For vending machine: monitor, configure vending machine setting to ensure that the vending machine setup synchronises and is up to date with Cribmaster Client software.

o Coordinate with the CribMaster personnel in the US on vending machine issues.

-Plan and lead machine preventive maintenance schedule and Repairs.

o Assist and coordinate in machine maintenance and troubleshooting.

o Diagnose the prognosis; estimate repair cost and minimise re-work status.

o Schedule maintenance and repair services of vending machines for customers

o Install and disassemble machines and take off parts for replacement or repair.

o Examine or carry out tasks on broken machine parts.

o Identify defective parts and give recommendations for repair requirements.

o Diagnose the prognosis; estimate repair cost and minimise re-work status.

o Replace, fix or realign machine parts and accessories in line with production specifications.

-Planning / Scheduling

o Devise service planning for machines.

o Ensure all services are arranged on time and efficiently managed with correct technical application towards the specifications.

o Monitor machine running performance & devise improvement planning.

-Provide professional consultation to customers after each service.

-Delegate and manage work for technician in all machine / services operations.

-Provide field service training to customer’s engineering team.

-Back up for maintaining database of internal and external product test data.

-Liaise with customer to maintain good control in the process flow.

-Ensure proper safety and procedure related to the machines.

-To establish SOP for machines, equipment, and warehouse appliances (i.e. Vending Machine, Tape Conversion Slitting & Cutting machine, Fastening machine etc.)

-To lead on facilities management and EHS compliance.

-Ensure world class customer service is achieved.

-Ensure compliance with policies and procedures.

Team Management

-Oversee daily activities of team members and provide assistance whenever needed.

-Manage the schedules and deployment of team members.

-Guide and train team members on proper processes.

-Direct company policies to staffs and enforce safety regulations.

-Set expectations, coach, motivate, organize and encourage teamwork to ensure set productivity targets are met.

Safety Management

-Implement workplace safety programs & safety initiatives and enforce safety standards.

-Conduct safety training programs and inspections to ensure staff and subcontractors abide policies and standards.

-Ensuring strict compliance of procedures in statutory workplace, safety, health & environment requirements at sites and required premises.

-Implementation of effective safety management system, preventive measures as well as risk assessment to minimize accidents at workplaces.

-Preparation and/or submission of safety reports and necessary audits.

-Support 5S Initiatives and HSE Compliance, include successfully to achieve BizSafe Star certificate.

-Assisting company safety related certifications and awareness.

-Assisting on obtaining relevant licenses for machineries and equipment.

-Liaise with Government authority, 3rd party professional bodies and vendors on facilities management requirement.

-Other ad-hoc duties assigned from time to time.

Key Qualifications

-Degree in Mechanical or Electrical Electronics Engineering or other related disciplines

-BizSafe, Environment, Safety & Health related certification from accredited body.

-Experience in machine installation & services, including Vertical Lift Module, vending machine operations, precision cutting & slitting machine, facilities and building maintenance.

-Knowledge in warehouse material handling equipment and maintenance.

-Knowledge in Lean Six Sigma and Kaizen.

-Knowledge in ISO 9001, ISO 45001 and ISO 14000

-Responsible, self-disciplined

-Ability to work in a team

-Organised

-Forklift or scissor lift certificate, work at height certificate