Technical Service Manager - Malaysia and Singapore

ZOLL Medical Corporation; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global medical technologies provider is seeking an experienced Technical Service Manager to lead operations in Singapore and Malaysia. The ideal candidate will oversee daily management, drive service excellence, and ensure compliance with regulatory standards. With a focus on team leadership, operational efficiency, and technical support, this position offers a meaningful opportunity to impact patient outcomes in a fast-growing company.

Qualifications

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
• At least 5 years of supervisory or leadership experience in a similar technical role.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Oversee daily operations and manage P&L for Technical Services departments.
• Lead an extended team to drive operational efficiency and service excellence.
• Ensure compliance with documentation standards and local regulatory requirements.

Skills

Leadership

Technical support

Problem-solving

Critical thinking

Time management

Education

5+ years of technical experience in Medical Device or Biomedical Engineering

5+ years of supervisory or leadership experience

Job description

Technical Service Manager - Malaysia and Singapore page is loaded

Technical Service Manager - Malaysia and Singapore

Apply remote type In-Office locations SG Central Warehouse posted on Posted Today job requisition id R15790 Acute Care TechnologyWe are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia. This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

• Oversee daily operations and manage P&L for the Technical Services departments in Singapore and Malaysia.

• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .

• Develop and execute strategic plans and departmental goals aligned with regional objectives.

• Drive continuous improvement initiatives to optimize cost efficiency and customer satisfaction.

• Identify growth opportunities and implement strategies to expand service revenue and profitability.

• Ensuring that all medical devices are properly maintained, calibrated, and serviced to meet stringent regulatory standards and performance expectations.

• Supporting healthcare providers by ensuring the reliability, safety, and optimal performance of our devices throughout their lifecycle.

• Provide prompt and effective troubleshooting and emergency field service support as required.

• Collaborate with Sales and Operations to identify and pursue new business opportunities and strategic partnerships.

• Partner with relevant departments on strategic initiatives to increase ExpertCare adoption rates across the region.

• Ensure compliance with documentation standards and local regulatory requirements (e.g., GDPMDS).

Required/Preferred Education and Experience

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry

• At least 5 years of supervisory or leadership experience in a similar technical role

• Proven ability to lead cross-functional teams and engage with stakeholders at all levels

• Strong background in on-site technical support, troubleshooting, and root cause analysis

• Ability to prioritize, multi-task, and manage time effectively under pressure

• Strong critical thinking and problem-solving skills

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.