Technical Service Manager, APAC

ZOLL Medical Singapore Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Service Manager for the APAC region. In this pivotal role, you will lead a talented team of professionals, ensuring exceptional service delivery and operational efficiency. Your expertise in the Medical Device or Biomedical Engineering field will drive strategic initiatives, enhance customer satisfaction, and foster team development. This is an exciting opportunity to make a meaningful impact in a company dedicated to improving patient outcomes through innovative technologies. If you are passionate about leadership and customer engagement, this role is perfect for you.

Qualifications

• 5+ years of technical experience in Medical Device or Biomedical Engineering.
• Proven experience in a supervisory or managerial role.

Responsibilities

• Lead and manage regional Technical Service teams effectively.
• Drive strategic planning and improve service processes for efficiency.

Skills

Technical Support

Leadership

Communication Skills

Problem-Solving

Interpersonal Skills

Education

Bachelor's Degree in Biomedical Engineering or related field

Job description

About the Role

As the Technical Service Manager, APAC, you will oversee the daily operations of our Technical Services teams across the region. Your goal will be to ensure exceptional service delivery, high operational efficiency, and strong customer engagement, all while fostering team development and aligning with business goals.

Key Responsibilities

• Lead and manage regional Technical Service teams, including Managers, Engineers, and Technicians.
• Drive strategic planning, define departmental objectives, and implement performance metrics.
• Improve service processes to enhance efficiency, reduce costs, and raise customer satisfaction.
• Develop and oversee service operating budgets, ensuring resource optimization and cost control.
• Collaborate with Sales and Service Commercial teams to align service offerings with market needs.
• Ensure service center excellence in the APAC service centers.
• Strengthen ExpertCare service adoption and support infrastructure across APAC.
• Provide strong leadership through coaching, mentoring, and staff development.
• Ensure compliance with local regulatory requirements through accurate service documentation.

What We’re Looking For

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
• At least 5 years in a supervisory or managerial role within a similar field.
• Proven experience with on-site technical support and problem-solving.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities effectively and work independently or in a team.
• Willingness to travel across the APAC region and to Corporate headquarters when needed.

To apply click - here.

About Us

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Join our team. It’s a great time to be a part of ZOLL!