Technical Service Engineer

NexLabs Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technician to manage installations and provide top-notch technical support. In this role, you'll be responsible for configuring and maintaining hardware and software systems, ensuring optimal performance for clients. Your ability to troubleshoot and resolve issues will be key, along with your attention to detail and strong communication skills. This position offers a unique opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and operational success. If you are passionate about technology and eager to make a difference, this is the role for you.

Qualifications

• Diploma in relevant fields is a must.
• Strong technical and analytical skills are essential.

Responsibilities

• Install, configure, and upgrade hardware and software systems.
• Provide technical support and troubleshoot client issues.
• Perform Quality Assurance testing on software applications.

Skills

Technical Support

Analytical Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Communication Skills

Multi-tasking

Education

Diploma in Computer Science

Diploma in Information Technology

Diploma in Computer Engineering

Diploma in Science & Technology

Diploma in Electrical/Electronic Engineering

Tools

Windows

Android Devices

Digital Signage Equipment

Internet-of-Things Equipment

Video and Telephony Equipment

Job description

Responsibilities

1. Perform installation, configuration and upgrade of NexLabs hardware and software systems

2. Provide technical support to clients in order to troubleshoot and resolve issues

3. Perform maintenance on software applications deployed at customer sites

4. Perform Quality Assurance testing of NexLabs software applications

5. Assist in setting up Proof-of-Concept demonstrations of Nexlabs systems to potential clients

Requirements

1. Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Engineering, Science & Technology or Engineering (Electrical/Electronic)

2. Up-to-date knowledge of Windows and computer networking

3. Good technical, analytical, interpersonal and organization skills

4. Able to communicate clearly, polite and friendly manner, both written and verbal

5. Ability to work well with others, as well as independently

6. Attention to details

7. Strong organizational skills and ability to multi-task in a small business environment.

8. Experience in setting up or troubleshooting Android devices would be very useful

9. Familiarity with IT equipment related to Digital Signage, Internet-of-Things, Video and Telephony would also be helpful