Technical Service Engineer

INFINERGY SYSTEMS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider based in Singapore is looking for a frontline professional to join its Technical Service Delivery Team. The role involves project implementation support, technical configuration of IoT devices, and end-user training. Candidates should be passionate about technology and possess a good customer service attitude. Fresh graduates are welcome to apply.

Qualifications

• Passionate in current technology and Internet of Things / gadgets.
• Good customer service attitude.
• Good team player with a positive attitude towards problem solving.

Responsibilities

• Participates in project implementation, performing on-site surveys.
• Provides technical support to deployed systems.
• Conducts basic end-user training.

Skills

Customer service attitude

Team player

Problem-solving

Passion for technology

Job description

Overview

As part of the Technical Service Delivery Team, the role serves as a frontline professional that involves;

1. Participates in project implementation in the supporting role. Such as performing on-site survey, requirements gathering and work as a proxy between the client and the participating project managers, consultants and software development team during the system life cycle.
2. Provides technical configuration, test and commissioning of IoTs devices or equipments
3. Conducts basic end-user training
4. Provide technical support to systems that is deployed and handle technical service request/feedback from clients.
5. Ensure that all requests/feedbacks received adhere to internal service SOP and each support tickets are closed on a timely manner

Key Requirements

• Passionate in current technology and Internet of Things / gadgets
• Good customer service attitude
• Good team player with a positive attitude towards problem solving
• Good IT foundation shall be an advantage but not mandatory
• Class 3A/3 driving license or possess own means of transport
• Fresh graduate may apply (on the job training)