Technical Sales Support Executive

SPD Scientific Pte Ltd; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Technical Sales Support Executive to enhance client relationships and streamline contract administration. This role involves managing customer inquiries, preparing proposals, and ensuring accurate documentation of contracts. You will collaborate with engineers and various teams to ensure seamless order fulfillment and maintain high standards of service. If you have a proactive mindset and a knack for organization, this opportunity offers a dynamic environment where your contributions will significantly impact customer satisfaction and operational efficiency.

Qualifications

• 3+ years of experience in technical sales support and contract administration.
• Strong attention to detail in handling pricing and specifications.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Support the technical team with quotations and proposals.

Skills

Technical Sales Support

Contract Administration

Attention to Detail

Organizational Skills

Communication Skills

Microsoft Office Proficiency

Education

Degree in Business Administration

Tools

ERP Systems

CRM Systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Key Responsibilities:

• Handle technical-related customer enquiries via calls and emails, providing timely and accurate information.

• Support the Technical team in preparing quotations, proposals, and tender submissions.

• Assist in the review and processing of contracts, ensuring all terms and deliverables are clearly documented and aligned with company policies.

• Maintain and update contract records, pricing agreements, and customer databases accurately.

• Monitor contract milestones and deliverables, and follow up with stakeholders on renewals, extensions, or service obligations.

• Coordinate with engineers to ensure feasibility and accurate specifications in quotations.

• Assist in administrative tasks such as scheduling support staff shifts, coordinating meetings, and managing team calendars.

• Build and maintain good relationships with clients by acting as a reliable point of contact for contract- or quotation-related queries.

• Generate regular reports on quotation activity, contract status, and support issues.

• Work closely with the Operations and Logistics teams to support order fulfilment, installation, or deployment of solutions.

Requirements:

• Degree in Business Administration, or a related discipline.

• Minimum 3 years of experience in Technical Sales Support Executive, quotations, and/or contract administration.

• Strong attention to detail, especially in handling pricing, terms, and specifications.

• Good organizational and time-management skills with the ability to handle multiple deadlines.

• Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with ERP or CRM systems is a plus.

• Excellent written and verbal communication skills in English.

• A team player with a proactive and service-oriented mindset.