Technical Product Engineer, FA Tech

Pepperl+Fuchs GmbH; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

A leading company in automation technology is seeking a dynamic Technical Product Engineer in Singapore. The role involves providing technical support and training to both internal sales teams and external customers across Asia Pacific. The ideal candidate will possess a degree in Electrical and Electronic Engineering and have a passion for problem-solving in factory automation applications.

Qualifications

• Fresh graduates are welcome to apply.
• 2 years of relevant experience in a technical support role is preferred.
• Understanding of Sensors Applications in Factory Automation is essential.

Responsibilities

• Provide advanced technical support to customers.
• Perform technical training to internal teams and customers.
• Ensure timely handling of customer inquiries and issues.

Skills

Technical support

Communication skills

Problem-solving

Education

Diploma or Degree in Electrical and Electronic Engineering

Tools

Programmable Logic Controller technology

Bus protocol (e.g. PROFINET, EtherNet/IP, TCP/IP)

Job description

You want to make your ideas reality …

….and extend your limits at the same time?

Then you've come to the right place! We can offer you plenty of space for your ideas, excellent development possibilities and exciting challenges.

In automotive production, water treatment plants or chemical systems - around the world, electronic sensors and automation components by Pepperl+Fuchs guarantee smooth and safe operations. We know that dedicated and highly motivated employees are crucial to our success. As we want to continue growing, we hope to find, as soon as possible, for the following position in our subsidiary in Singapore:

Technical Product Engineer, FA Tech

Role Purpose:

The technical product engineer provides product technical support and application solutions to internal sales teams and external customers in Asia Pacific. He/she will be the key communication link between Asia Pacific sales teams and the Business Unit for product portfolios under his/her responsibility. The role requires he/she to assist customers with the problems related to our products, provides technical training and coordinating with various stakeholders for any product related issues.

Major Responsibilities:

• Provide advanced technical support to customers, ensuring that all inquiries are handled accurately and professionally
• Managing workload to ensure all issues are handled in a timely manner and driven to resolution
• Perform technical training to internal technical and sales team as well as customers
• Demonstrate excellent communication skills while interfacing with customers and stakeholders in explaining cases, coordinating activities, providing status and resolving customer issues
• Provide customer-based feedback to Business Unit on product development
• Building technical knowledge and contributing to develop the support function within the team
• Ensure smooth phase-in/phase-out of products
• Coordinate with Marketing on product demonstration
• Continually learning to stay informed of new product features, related applications, hardware and technologies

Requirements:

• Diploma or Degree in Electrical and Electronic Engineering
• Fresh graduates are welcome to apply
• 2 years of relevant experience in technical support role
• Understanding of Sensors Applications In Factory Automation
• Experiences in Bus protocol used in Factory Automation industry such as PROFINET, EtherNet/IP, TCP/IP, Serial Interface
• Knowledge of Programmable Logic Controller technology
• Experience in conducting technical training

Then we would like to meet you. Please send your application online and we look forward to your application!