Technical Partnership Manager (APAC)

Sumsub; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Sumsub is looking for a Technical Partnership Manager (APAC) to manage partner platform integrations and client onboarding. The role encompasses responsibilities such as leading technical integrations, supporting clients, and collaborating with cross-functional teams. Candidates should have 3+ years of experience in technical roles, excellent API knowledge, and experience managing B2B client relationships. This position offers a flexible working schedule, opportunities for international collaboration, and additional perks.

Benefits

Fully remote and flexible working schedule

1 extra day off to celebrate your birthday

7 additional days for Christmas & New Year holidays

7 days of sick leave without documentation

Regular, fully covered team offsites

Learning opportunities and support for industry events

Qualifications

• 3+ years of experience in technical partner management, solution architecture, technical pre-sales roles, or any customer-facing roles.
• Strong understanding of APIs, SaaS integrations, and web technologies.
• Proven track record of managing B2B client relationships and integrations end-to-end.
• Hands-on experience with partner onboarding, technical documentation, and troubleshooting integration issues.
• Comfortable working cross-functionally and coordinating with multiple internal and external stakeholders.
• Experience with international markets or clients, especially in the APAC, is an advantage.

Responsibilities

• Lead technical integrations with large partner platforms and third-party integrators from pre-sales through production launch.
• Own end-to-end onboarding, ensuring smooth deployment, setup, and go-live with partner solutions.
• Collaborate closely with cross-functional teams (Product, Support, CSM, Engineering) to ensure partner success.
• Act as a technical expert for major partner platforms and integration partners, overseeing all aspects of solution delivery.
• Support clients throughout the full customer lifecycle, including upsell opportunities and technical escalations.
• Provide product knowledge, API guidance, and integration best practices to external stakeholders.

Skills

Technical partner management

Solution architecture

API understanding

SaaS integrations

Web technologies

B2B client relationship management

Technical documentation

Troubleshooting

Proficiency in English

Proficiency in Chinese

Job description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Technical Partnership Manager (APAC) to take ownership of partner platform integrations and client onboarding across key region. This role is at the intersection of pre-sales, solution architecture, and customer success, supporting both large partner platforms and smaller integration partners.

What You Will Be Doing:

• Lead technical integrations with large partner platforms and third-party integrators from pre-sales through production launch.
• Own end-to-end onboarding, ensuring smooth deployment, setup, and go-live with partner solutions.
• Collaborate closely with cross-functional teams (Product, Support, CSM, Engineering) to ensure partner success.
• Act as a technical expert for major partner platforms and integration partners, overseeing all aspects of solution delivery.
• Support clients throughout the full customer lifecycle, including upsell opportunities and technical escalations.
• Provide product knowledge, API guidance, and integration best practices to external stakeholders.

About You:

• 3+ years of experience in technical partner management, solution architecture, technical pre-sales roles, or any customer-facing roles.
• Strong understanding of APIs, SaaS integrations, and web technologies.
• Proven track record of managing B2B client relationships and integrations end-to-end.
• Hands-on experience with partner onboarding, technical documentation, and troubleshooting integration issues.
• Comfortable working cross-functionally and coordinating with multiple internal and external stakeholders.
• Proficiency in English and Chinese (B2+).
• Experience with international markets or clients, especially in the APAC, is an advantage.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages:TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.