Technical Operations Regional Lead

Google; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google is seeking a Technical Operations Regional Lead to oversee regional security operations, focusing on physical access and video security systems. You will coordinate with Facilities Management to develop innovative security strategies, assess risks, and respond to incidents while balancing customer service excellence.

The role requires deep expertise in security technology, strong project management skills and the ability to translate complex technical issues for non-technical audiences.

Qualifications

• Bachelor's degree in Engineering, Technology or equivalent practical experience.
• 7 years of experience deploying and supporting physical security technologies including access control and video management systems.
• Experience deploying, administering and supporting physical security technologies with increasing scope and responsibility.
• Strong written and verbal communication skills in a security context.
• Ability to engage with system administrators, field technicians and system designers.

Responsibilities

• Manage regionally based vendor operations for technical operations, credential management and physical access operations.
• Build relationships with partners to ensure quality customer support and timely issue resolution.
• Scope, plan and manage data-driven projects in collaboration with GSRS stakeholders.
• Conduct system audits and communicate findings with stakeholders using data-driven storytelling.

Skills

Security technologies

Access control

Video management

Program development

Project management

Stakeholder communication

Technical conversations

Problem-solving

Prioritization

Vendor management

Education

Bachelor's degree in Engineering/Technology or equivalent

Job description

Technical Operations Regional Lead

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree in Engineering, Technology or equivalent practical experience.
• 7 years of experience in deploying and supporting various physical security technologies including both access control and video management systems.

Preferred qualifications:

• 10 years of experience deploying, administering, supporting physical security technologies through an increasing level of scope and responsibility.
• 3 years of experience in program development.
• Experience developing project plans to deliver customer-oriented results with strong organizational, problem-solving, and project management skills.
• Ability to engage in technical conversations in the physical security domain with system administrators, field technicians, and system designers.
• Ability to effectively evaluate work problems and program goals to efficiently prioritize projects and tasks in support of the broader strategic objectives.
• Strong written and verbal communication skills, including ability to convey technical insights to a non-technical audience.

About the job

Security is at the core of Google's design and development process: it is built into the DNA of our products. The same is true of our offices. You're an expert who shares our seriousness about security and our commitment to confidentiality. You'll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn't come at the expense of customer service - you will be our bodyguard (and our long lost pal).

As a Technical Operations Regional Lead for Global Security and Resilience Services (GSRS), you will be a part of the team responsible for the development and sustainment efforts for a variety of applications that keep Googler’s safe and secure. With your expertise in physical security technology, managing vendor partners and critical operations, you will join the GSRS Global Security Systems team.

From keeping Googlers safe and secure to managing disruptive events, the ability to anticipate, deter, detect, and act are the pillars of Google’s Global Security and Resilience Services (GSRS) team. As a member of GSRS you will help develop a culture where safety, security and resiliency are integrated into every facet of Google, including the creative process. You will help us continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop programs that drive sustainable effectiveness.

Responsibilities

• Manage regionally based vendor operations for technical operations, credential management operations and physical access operations, as it relates to credential production and distribution, project management to integrate new physical security assets into Google’s enterprise security applications, manage asset lifecycle, and provide 24/7 customer and technical support.
• Build relationships with key partners and stakeholders to ensure/validate vendor team is maintaining quality customer support, promptly addressing concerns through process updates or technology solutions.
• Scope, plan and manage data driven projects in collaboration with GSRS stakeholders.
• Conduct system audits and communicate findings/recommendations to a varied set of stakeholders, leveraging data to tell a clear and compelling story.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.