Technical Lead – Singapore (VAR Services)

Hawk-Eye Innovations; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hawk-Eye Innovations in Singapore is seeking a Technical Guarantee Lead to own the technical planning, delivery and match-day performance of the VAR service across Singapore Premier League venues. You will ensure flawless delivery and rapid resolution of issues, coordinating with the Operations Manager and stakeholders.

This role requires strong problem solving, a proactive approach to change, and willingness to travel within the region; it is a fixed-term position aligned with the FAS contract

Qualifications

• Experience in technical deployment or broadcast projects, especially VAR-related work.
• Solid understanding of networking and hardware ecosystems (Windows, Nvidia, Blackmagic, Dante).
• Strong problem solving, autonomous working and communication under pressure.

Responsibilities

• Own the technical planning, architecture and deployment of the VAR service across SPL competitions.
• Ensure hardware, software and infrastructure meet SLAs and reliability targets.
• Coordinate releases, testing and incident response for match days.
• Provide training and guidance to operations staff for on-site and remote support.

Skills

VAR tech

Networking basics

Problem solving

Autonomy

Clear communication

Stakeholder mgmt

Tools

Windows

NVIDIA

Blackmagic

Dante

Job description

Contract Type: Fixed Term – September 2026 to June 2029

Overview / Context of the Role

As the Technical Guarantee Lead for Hawk-Eye Innovations in Singapore, you will be joining one of the most innovative sports technology businesses in the world and will play a vital role as we embark on an ambitious growth journey with the ultimate goal of “Pioneering & Inspiring Change in Sport”. We have been innovating since 2001, challenging conventions to deliver solutions that make sport fairer, safer, more engaging and better informed. This is a newly created role, established to lead the technical delivery of Video Assistant Referee (VAR) services in Singapore, following our new contract with the Football Association of Singapore (FAS). Reporting to the Operations Manager – Singapore (VAR Services), you will be responsible for the technical planning, implementation and match-day performance of the VAR service, delivered from the Replay Centre for matches played across 4 Singapore Premier League (SPL) stadiums.

You will be the first point of technical contact for the Singapore delivery, ensuring the Hawk-Eye Guarantee is met on every match day, software releases are tested and committed ahead of each SPL matchweek, and any technical issues are resolved rapidly with minimal impact to FAS.

Key Responsibilities

Technical Strategy & Delivery

• Own the technical planning, architecture and deployment of the VAR service across SPL competitions, ensuring strict adherence to Hawk-Eye best practice
• Deeply understand the contractual agreement and SLAs with FAS, ensuring hardware, software and infrastructure are robust enough to guarantee flawless delivery
• Prepare, set up and oversee the VAR technical configuration in the Replay Centre ahead of each matchweek
• Commit software releases with the necessary regression testing ahead of each SPL matchweek, liaising with the Global VAR Tech Lead
• Rapidly resolve live operational technical issues on match day, minimising impact to FAS, and conduct thorough post-match technical analysis
• Review feedback and Portal tickets relating to the Singapore VAR service and implement necessary changes in a timely manner
• Constantly review and monitor hardware (VORs, RRAs, VARdict, Vokkero) to determine whether the most optimal and efficient solution is being used
• Provide technical expertise, architecture input and integration support during contract renewals and any new service sales in Singapore

Infrastructure & Operations Support

• Partner with the Operations Manager to oversee the technical delivery of Singapore Remote Support, including match-day checklists, escalation protocols and issue tracking
• Aid the Operations Manager in technical training and documentation for on-site and remote operational staff to ensure field readiness
• Enforce technical protocols, data security and IT compliance standards across the Singapore delivery

Training & Standards

• Take an active role in training staff assigned to FAS matches, in particular the VOR and RRA roles
• Define, communicate and monitor standards for on-site troubleshooting and remote support
• Maintain and develop technical training content and standards for the Singapore team, incorporating regular skills development sessions
• Proactively seek out opportunities to improve personal technical knowledge through conversations with the Global VAR Tech Lead

Client & Stakeholder Relations

• Act as the trusted technical point of contact for FAS and associated stakeholders
• Elevate Hawk-Eye's reputation by ensuring technical execution remains flawless, robust and industry-leading
• Liaise with other Hawk-Eye Technical Leads to share good practice and drive forward the quality of delivery across the business

Skills, Knowledge & Expertise

• Demonstrable technical problem solving experience from having worked on similar technology deployment or broadcast related projects. Previous experience delivering VAR on top-flight domestic or international competitions is considered an advantage
• Knowledge of VAR technology from both a technical and hardware standpoint
• A solid understanding of networking principles and familiarity with key third-party ecosystems used in football technology (Windows, Nvidia, Blackmagic, Dante, etc.)
• Proven track record of reliability and forward thinking, with evidence of furthering and improving existing technology
• Exceptional analytical and debugging skills to handle “near miss” scenarios and high-profile technical anomalies under intense pressure
• Ability to work autonomously and without direct supervision
• Strong communicator, able to explain complex technical concepts effortlessly to non-technical stakeholders
• Excellent organisational and prioritisation skills, with a proactive approach and willingness to take ownership of tasks
• Willingness to undertake occasional travel within Singapore and the surrounding region as required
• Flexibility to work a schedule aligned with match fixtures and seasonal peaks, including evenings and weekends