Technical Engineer

VIZZIO TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in Singapore seeks a Service Manager to oversee project workflows and enhance client satisfaction. The role includes technical support for security systems, client communications, and managing project milestones to ensure timely delivery. Ideal candidates will possess strong problem-solving skills and experience in integrated security systems.

Qualifications

• Hands-on experience with security management and CCTV systems is essential.
• Experience in configuration and integration with third-party systems is advantageous.
• Good knowledge of business networking systems, including gateways, switches, and routers.

Responsibilities

• Oversee service and project workflow, managing client relations and expectations.
• Provide technical support and collaborate with teams to resolve issues.
• Design competitive product solutions and prepare technical proposals for clients.

Skills

Problem-solving

Communication

Customer service

Technical issue troubleshooting

Tools

Integrated Security Management System

CCTV systems

Networking products

Job description

Join Us at VIZZIO.AI – Where Extraordinary Happens!

Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.

About Us:

VIZZIO Technologies Pte Ltd is a leading company based in Singapore that specializes in mapping and modeling cities into high fidelity 3D models. Using an AI automated pipeline, VIZZIO generates dimensionally accurate and geo-specific parametric and 3D digital twins from satellite and street images, videos, and point clouds. With 89 3D cities mapped to date, covering over 29.4 million square kilometers of land area, VIZZIO aims to create a digital twin of the entire planet Earth for various applications such as simulation, visualization, urban planning, smart city initiatives, and security & defense.

POLYTRON.AI, a subsidiary of VIZZIO, leads the way in AI-powered LIVE 3D camera technology with a patented special-purpose embedded chip that generates "360 3D Video," creating real-time virtual spaces.

Together, we are here to revolutionize real-time 3D technology. Our goal is to push the boundaries of real-time 3D visualization, offering innovative tools that enhance user experience and operational efficiency across various industries.

Job Description:

• Oversee the entire service and project workflow.
• Serve as the primary contact for client representatives on all service and maintenance-related issues.
• Liaise with internal stakeholders to ensure resource delivery and work scope align with customer requirements.
• Prepare service scopes, develop service plans, define resource loading and skill requirements, and track milestones and metrics.
• Manage day-to-day client interactions and set expectations for optimal results.
• Continuously seek and leverage opportunities to enhance customer satisfaction and deepen client relationships.
• Maintain a comprehensive knowledge base of each client’s business, organization, and objectives.
• Manage multiple operational aspects of the team effectively.
• Ensure smooth progress and timely delivery and completion of project and maintenance commitments to clients.
• Perform a wide range of technical and non-technical tasks.
• Design competitive product solutions and ensure their feasibility.
• Provide technical support, including a full range of enterprise products, network technical solutions, and proposal highlights.
• Handle client inquiries and technical issues.
• Collaborate with the team and other departments to identify, troubleshoot, and resolve technical problems.
• Conduct new product testing.
• Promote solutions and deliver formal technical proposals and presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Hands-on experience with security systems, such as Integrated Security Management System and CCTV systems, is essential.
• Experience in security system configuration, application programming, and integration with third-party systems is advantageous.
• Technologically savvy with both hardware and software.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Customer service and business-oriented with good initiative and adaptability.
• Good knowledge of business network systems, including gateways, switches, routers, IP CCTV, and other networking-related products.
• Experience in handling and troubleshooting technical issues.