Technical Customer Support Representative

InvestedintheMission; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Vantor is seeking an experienced Technical Customer Support Representative to join our team in Singapore. You will support Order and Technical Support for APAC customers, collaborating with internal departments to ensure accurate delivery and resolution of requirements.

Responsibilities include handling inbound communications, defining order requirements, processing quotes, and providing SaaS technical support. Some travel may be required.

Qualifications

• Hybrid Singapore office on Tue-Thu is required.
• A relevant degree or equivalent experience.
• 2 years in customer service, preferably B2B.
• Strong attention to detail and written communication.
• Proficient in Windows OS and Microsoft Office tools.
• Ability to travel internationally (less than 10%).

Responsibilities

• Handles inbound emails and phone communications.
• Assists customers in defining order requirements and quotes.
• Provides technical support for SaaS programmes.
• Coordinates with internal teams to resolve incidents.
• Delivers training to peers and customers as needed.
• Maintains quality control using satellite imagery knowledge.
• Supports on-call high-value projects with weekend work as needed.
• Communicates effectively with customers and internal stakeholders.

Skills

Customer service

Communication skills

Troubleshooting

Analytical thinking

Time management

Adaptability

Travel flexibility

Education

Bachelor's degree

Tools

Windows OS

Microsoft Office

Outlook

Teams

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Vantor is seeking an experienced Technical Customer Support Representative to join our team in Singapore.

Role Overview:

The Technical Customer Support Representative will support the process of Order and Technical Support for customers within the APAC region.

You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/ or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.

Responsibilities:

• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Answers inbound email and phone communications
• Assists customers in defining order requirements, including image selection
• Processes orders and prepares quotations and feasibilities
• Submit tickets and queries to support internal and customer issues that arise
• Technical support of our SaaS programmes
• Uses knowledge of company policy and departments to find answers to technical questions
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
• Attend training and development courses
• Manage tasking and archive projects effectively – Operational Delivery
• Provide training to peers and customers as needed
• Effectively communicate with all levels of the company and customers
• On call support for High Value projects (requires weekend work with an additional supplement)
• Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Minimum Qualifications:

• Must be able to attend the Singapore office on a Hybrid Basis (Tuesday-Thursday)
• A relevant degree or equivalent experience
• 2 Years Experience in customer service roles, preferably in a professional or B2B setting
• Strong attention to detail
• Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
• Proficient oral and written communication skills
• Proficient Listening and Comprehension Skills
• Effective diagnostic, troubleshooting, problem solving and analytical capabilities
• Adaptability
• Time Management
• Ability to travel internationally (less than 10%)

Preferred Qualifications:

• GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro)
• Interpersonal Skills
• Proactive mindset
• Team focus attitude
• Willingness to learn
• Strong sense of initate
• Experience with customer relationship management (CRMs)
• Experience in Earth Observation

EEO Policy:

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.