Technical Content Engineer – AI UX Multimedia

DELL GLOBAL B.V. (Singapore Branch); Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading tech company in Singapore is seeking a Technical Content Engineer to develop content strategies and create engaging product documentation. The ideal candidate will have 7–12 years of structured authoring experience and strong knowledge in AI-assisted authoring and UX writing. Join a dynamic team where you can influence the content strategy and mentor junior developers while exploring innovative content solutions.

Qualifications

• 7–12 years of experience in technical structured authoring.
• Strong knowledge of UX practices and AI-driven systems.
• Excellent communication skills, including on-camera presence.

Responsibilities

• Contribute to content strategy and development for key product lines.
• Create scripts and storyboards for product feature videos.
• Mentor and coach junior developers in the team.

Skills

Technical structured authoring (DITA, XML, Markdown)

AI-assisted authoring

UX writing

Communication and presentation skills

Stakeholder management

Job description

Ground-breaking products deserve to be accompanied by world-class modern information experience. Dell Technologies customers expect nothing less. That’s where our Content Engineering & Translation team comes in. Join Dell hardware and software product teams and get hands‑on experience with our latest products. Working side‑by‑side with engineers, services/support leads, illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy‑to‑understand information for multiple channels. It takes a strong ability to research, analyze and synthesize complex subject matter. All underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Engineer – AI/UX/Multimedia on our Content Engineering & Translation team in Singapore.

What you’ll achieve

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Technical Content Developer on our Content Engineering & Translation team.

You will:

• Contribute to content strategy and development for key product lines and solutions. Help to define best practices for technical documentation, UX content, and AI‑driven systems.
• Apply modern UX writing trends to enhance the usability and appeal of product documentation and media. Serve as on‑screen talent for feature videos and teardown procedures, ensuring clarity and engagement.
• Create scripts and storyboards for product feature videos and technical teardown demonstrations. Design and test AI prompts to improve product documentation and internal workflows. Measure content impact using analytics, research, and customer feedback
• Integrate automation tools and AI technologies to streamline content creation and delivery. Mentor and coach junior developers, fostering innovation and excellence.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 7–12 years of technical structured authoring (DITA, XML, Markdown) and modern information areas such as media, design and UX writing. Excellent communication and presentation skills, including on‑camera presence.
• Strong knowledge of AI‑assisted authoring, prompt engineering, accessibility, and/or UX practices. Ability to translate complex technical information into accessible and engaging content.
• Strategic thinker with leadership and stakeholder management skills. Experience designing AI‑driven conversational content (chatbots, copilots).
• Use of predictive analytics to optimize content delivery. Familiarity with immersive content (simulations, multimedia, interactive docs, and AR/VR).