Technical Client Services Manager, APAC

LMA RECRUITMENT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading global foreign exchange trading marketplace seeks a Client Support Specialist to enhance client experiences through high-quality service. You will manage technical challenges, ensure seamless onboarding, and maintain relationships with client intermediaries. Ideal candidates have strong IT backgrounds, excellent communication skills, and experience in client services.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Strong grasp of core IT principles.
• Proven experience in client services within global markets.

Responsibilities

• Provide high-quality support to new and existing clients.
• Troubleshoot technical issues during client engagements.
• Conduct regression testing for system reliability.

Skills

Java

TCP/IP

MacOS

Windows

Log file analysis

Performance troubleshooting

Connectivity troubleshooting

Education

Bachelor’s degree in computer science or related fields

Job description

About the Company:

Our client is a regulated, global foreign exchange (FX) trading marketplace headquartered in Germany.

Key Responsibilities

• Provide high-quality support to both new and existing clients, ensuring a seamless and positive experience.
• Develop and maintain strong relationships with key client intermediaries to promote trust and long-term collaboration.
• Troubleshoot and resolve technical and workflow-related issues during initial client engagements.
• Assist clients in identifying and resolving hardware infrastructure challenges.
• Diagnose software problems and coordinate with internal teams to deliver timely and effective solutions.
• Oversee incident escalation, ensuring prompt resolution of unresolved technical matters.
• Investigate and resolve trade-related issues efficiently and accurately.
• Conduct comprehensive regression testing across all platforms features to ensure system reliability.
• Support clients and account managers during onboarding and go-live stages, resolving integration and connectivity issues, especially with Java-based applications.
• Stay current with company products and services and effectively communicate updates to clients.

Qualifications:

• A bachelor’s degree or equivalent qualification; degrees in computer science or related fields are preferred, though other disciplines may be considered based on relevant experience.
• Strong grasp of core IT principles, including Java, TCP/IP, MacOS, Windows, web technologies, log file analysis, and performance or connectivity troubleshooting.
• Proven experience in client services, middle office, or back-office functions within global markets, FX, sales & trading, or treasury operations.
• Exceptional client service mindset with strong attention to detail and a commitment to delivering high-quality support.
• Excellent organisational skills, with the ability to manage multiple priorities under tight deadlines.
• Skilled at translating complex technical or product concepts for non-technical stakeholders.
• Highly self-motivated, proactive, and consistently results-driven.
• Fluent in both written and spoken English.
• Comfortable working in a global support environment, collaborating across time zones, including participation in a rotating weekend support schedule.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891 | Sugma