Technical Business Analyst

Scale Insights Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A fast-growing startup in Singapore seeks a Technical Business Analyst to support development for their Amazon PPC management tool. The role involves crafting user stories, aligning with stakeholders, and monitoring user engagement metrics to drive product innovation. Join Scale Insights to make a measurable impact in a dynamic environment.

Benefits

Access training for skill growth

Flexible work environment

Training in SQL and Agile certifications

Qualifications

• 3+ years as a Business Analyst in a technical role.
• Strong understanding of software development and APIs.
• Excellent communication skills for stakeholder alignment.

Responsibilities

• Support development by addressing technical queries and user stories.
• Collaborate with external experts to gather PPC insights.
• Monitor user engagement metrics to assess feature impact.

Skills

Communication

Résolution de problèmes

Analyse de données

Education

Bachelor’s degree in Computer Science, Information Systems, Business

Tools

Jira

Confluence

Amplitude

SQL

Job description

About Scale Insights: Scale Insights is a fast-growing startup revolutionizing Amazon PPC management, helping sellers optimize campaigns to maximize profitability. Join our dynamic team to drive data-driven product innovation and boost user engagement.

Role Overview

As a Technical Business Analyst at Scale Insights, you’ll support our development team by crafting clear user stories, resolving technical queries, and ensuring error-free functional flows for our Amazon PPC management tool. You’ll collaborate with external experts to understand FBA seller needs, align with stakeholders, and track user engagement metrics to support our goal of increasing Average Revenue Per User (ARPU) and reduce time to first value. This role focuses on execution, working closely with our Product Manager, who owns strategic prioritization, to deliver impactful features.

Key Responsibilities

• Support Development: Address developer queries on in-sprint user stories (e.g., Amazon SP-API usage) within 24 hours, resolve logic issues and functional errors (e.g., campaign automation flows), and craft clear, developer-friendly user stories.

• Collaborate with Experts: Work with external FBA seller experts to gather PPC insights (e.g., ACoS, profitability tracking) and translate them into technical requirements.

• Align with Stakeholders: Participate in bi-weekly meetings to review user requests (via Canny), clarify requirements with marketing, support, and technical leads, and escalate conflicts to the Product Manager for final decisions.

• Research and Clarify: Research user needs and tech stack (e.g., SP-API, database structure) to identify gaps and ensure error-free workflows, seeking Product Manager approval.

• Monitor User Engagement: Track Daily Active Users (DAU) via Amplitude to assess feature impact (e.g., in-app prompts adoption) and provide data to inform product decisions.

Qualifications

• 3+ years as a Business Analyst in a technical role, supporting developers and resolving logic/flow issues.

• Strong understanding of software development, APIs, databases, and Agile/Scrum environments

• Proficiency in Jira, Confluence, Amplitude, and SQL for requirements, documentation, and data analysis.

• Excellent communication to align with stakeholders and external experts, clarifying complex needs.

• Experience researching domain-specific insights (e.g., PPC, FBA workflows) is a plus.

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).

• Nice-to-haves: Knowledge of Amazon PPC, wireframing (e.g., Figma), data visualization (e.g., Tableau), or certifications (e.g., CBAP, Agile).

What Success Looks Like

• Resolve 90% of developer queries within 24 hours, ensuring smooth sprint execution.

• Aim to deliver user stories with zero logic/flow errors, approved by the Product Manager.

• Provide DAU insights via Amplitude, contributing to a 5-10% ARPU increase.

• Earn positive feedback from developers and stakeholders for clarity and collaboration.

Why Join Us?

• Work on cutting-edge PPC solutions for Amazon sellers in a fast-paced startup.

• Collaborate with a passionate team to drive measurable business impact.

• Access training (e.g., SQL, Agile certifications) to grow your skills.

• Flexible, supportive environment with opportunities to shape product development.

Apply Now: Submit your resume and cover letter via Apply / Email to [e-mail] to join Scale Insights!