Technical Analyst, FRCS - others

StarHub; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

StarHub is seeking a technical expert to provide integration and operational support for FRCS platforms in Singapore. The role involves ensuring secure data flows and optimising system performance across various domains such as Legal, Fraud, and Compliance.

You will design and maintain integrations, troubleshoot issues, and collaborate with multiple teams to enhance system reliability and compliance. Applicants should have 3–7 years of relevant experience and strong technical skills in dealing with specialised applications.

Qualifications

• 3–7 years of experience in technical systems support or integration roles.
• Experience supporting specialised applications in Legal, Fraud, GRC, Compliance, Audit.
• Hands-on integration experience using APIs and middleware.

Responsibilities

• Design, build, and maintain integrations for function‑specific platforms.
• Monitor interface health and troubleshoot incidents.
• Ensure adherence to data governance and regulatory compliance.

Skills

Technical systems support

Integration using APIs

Problem-solving

Data governance knowledge

Experience with compliance systems

Tools

Middleware tools

Automation tools

Job description

Role Mission

Provide specialized technical expertise to support the integration, operation, and optimisation of FRCS platforms across domains such as Legal, Fraud, Compliance, Audit, and other function‑specific systems, ensuring secure, accurate, and efficient end‑to‑end processes.

Accountabilities

• Deliver technical solutions and integration support for function-specific FRCS applications (Legal, Fraud, Compliance, Audit, GRC, etc.).
• Ensure secure, accurate, and compliant data flows between systems.
• Provide operational support, troubleshooting, and technical enhancements across assigned systems.
• Translate specialised business requirements into technical specifications.
• Strengthen system reliability, automation, and process efficiency for non‑financial FRCS domains.

Responsibilities

• Design, build, and maintain integrations for function‑specific platforms (Legal systems, Fraud monitoring tools, GRC solutions, compliance applications, etc.).
• Manage APIs, middleware workflows, and data transformations to support business needs.
• Monitor interface health, troubleshoot incidents, and ensure timely issue resolution.
• Maintain technical documentation, SOPs, and integration inventories for assigned platforms.
• Support upgrades, patches, release cycles, and regression testing.
• Ensure adherence to data governance, security, and regulatory compliance (e.g., audit controls, legal requirements, risk mandates).
• Collaborate with Legal, Fraud, Compliance, Risk, and Audit teams to validate data accuracy and system behaviour.
• Identify automation and optimisation opportunities within specialised functions.
• Participate in CAB reviews, incident reports, and post‑implementation validations.
• Coordinate with Infrastructure, IAM, and Security teams to ensure system stability and access integrity.

Areas of Impact

• Stability and reliability of specialised FRCS applications.
• Compliance, risk management, and audit‑readiness for regulated functions.
• Accuracy and quality of data supporting Legal, Fraud, and Compliance operations.
• Cross‑functional alignment between business units and technology teams.
• Reduction of manual tasks through targeted automation and technical enhancements.

Ideal Track Record

• 3–7 years of experience in technical systems support or integration roles.
• Experience supporting specialised applications (Legal, Fraud, GRC, Compliance, Audit).
• Hands‑on integration experience using APIs, middleware, and automation tools.
• Strong understanding of data structures, workflow logic, and system interdependencies.
• Proven ability to troubleshoot complex issues and deliver stable technical solutions.