Tech Support Engineer (1 year contract)

About SJ
SJ Group is a global urban, infrastructure and managed services consulting firm, with over 70 years of track record in successful project delivery. Headquartered in Singapore, the group has a global talent pool of 16,000 across SJ and our member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, RBG, SAA, and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers and other specialists driven by progressive thinking and creative ideas to help shape a better future.

Our technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as decommissioning and closure. We provide a full suite of multidisciplinary built environment consultancy services across a diverse range of sectors that includes aviation, healthcare, hospitality, transport, water and environment as well as energy and resources.

Role Overview

Responsible for providing both day-to-day technical support (onsite and remotely) for end users, including hardware, software and network issues. This role involves troubleshooting, installing, configuring and maintaining end-point devices to ensure minimal downtime for the users.

Role Responsibilities

Incident / Request Management :

• Provide 1st or 2nd line support to end users, both via phone, email or walk-in.
• Troubleshoot and diagnose hardware, software or network related issues on desktops or notebooks.
• Collaborate with other IT Teams to resolve or implement solutions.
• Install and configure the end-point operating systems.
• Manage and administer user access controls and permissions and ensure that they are aligned to the corporate policies.
• Perform regular maintenance on the operating system to ensure that the systems are updated with the latest security updates.
• Assist in IT project implementation and other improvement initiatives, as assigned.

Document Management

• Maintain accurate documentation of issues and resolutions in the ticketing system.
• Maintain the procedural documents to ensure that they are accurate and up-to-date.

Onboarding and Offboarding Administration :

• Prepare the desktops/notebooks for new hires prior to their work commencement.
• Issuance of desktops/notebooks.
• Provide briefing to new hires.
• Collection of desktops/notebooks upon employees' end of service.

Training

• Provide user training and guide users on best practices.
• Maintain user training materials to ensure they are up-to-date.
• Administer & conduct the training programs, including the IT induction for new hires and Lunch and Learn training program.

Procurement & Asset Management

• Assist to liaise with vendors on procurement of desktops/notebooks and accessories.
• Maintain an accurate IT asset inventory.

Education Qualification

• Bachelor in Information Technology or Computer Science, or a related field with 2 – 3 years of relevant experience, or
• Diploma in Information Technology or Computer Science, or related field with 4 - 5 years of relevant experience.

Relevant Experience

• Minimum of 2 to 4 years of IT Support experience.
• Good knowledge of Windows Operating System, Network troubleshooting, Remote support tool, and Microsoft suite, including O365, Teams.
• Strong analytical and problem-solving skills.
• Positive attitude.
• Excellent interpersonal and communication skills, both written and spoken.
• Customer-focused mindset with a proactive approach to issue resolution.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!