Tech Support Assistant (6-Month Contract)

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Tech Support Assistant for a 6-month contract role to provide daily IT support to end-users. Responsibilities include troubleshooting hardware and software issues, setting up equipment, and ensuring the smooth operation of IT systems. Ideal candidates have basic IT knowledge and a proactive service-oriented mindset.

Qualifications

• 0-1 year of experience in IT support or desktop support roles.
• Basic knowledge of Windows OS, MS Office, and common IT troubleshooting procedures.

Responsibilities

• Provide first-level IT support for desktops, laptops, printers, and other peripherals.
• Assist in installation and configuration of operating systems, applications, and software updates.
• Handle basic network troubleshooting.
• Log and track support requests through the internal ticketing system.

Skills

Communication

Team player

Proactive mindset

Education

Nitec, Higher Nitec, or Diploma in Information Technology

Job description

Job Title: Tech Support Assistant (6-Month Contract)
Location: Ang Mo Kio (AMK)
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
Salary: $2,000 per month

Job Summary: We are looking for a Tech Support Assistant to provide daily IT support for end-users, assisting in troubleshooting hardware and software issues, setting up equipment, and ensuring smooth operation of IT systems. This is a 6-month contract role suitable for individuals with basic IT knowledge and a proactive, service-oriented mindset.

Key Responsibilities:

• Provide first-level IT support for desktops, laptops, printers, and other peripherals.
• Assist in the installation and configuration of operating systems, applications, and software updates.
• Handle basic network troubleshooting (e.g., internet connectivity, IP conflicts).
• Support user onboarding/offboarding, including account setups and hardware issuance/returns.
• Maintain inventory of IT assets and ensure proper tagging and documentation.
• Log and track support requests through the internal ticketing system.
• Escalate complex issues to senior IT staff or vendors when necessary.
• Assist with basic AV and video conferencing setup as needed.
• Perform other IT administrative tasks as assigned.

Requirements:

• Nitec, Higher Nitec, or Diploma in Information Technology or related field.
• 0-1 year of experience in IT support or desktop support roles.
• Basic knowledge of Windows OS, MS Office, and common IT troubleshooting procedures.
• Good communication and interpersonal skills.
• Team player with a willingness to learn and take initiative.
• Able to commit to the full 6-month contract.

HOW TO APPLY:

Simply submit your application by clicking the 'Apply link'.

Siti Zuriana Bee D/O Mohamed Yusoff

(EA Personnel Reg. No.: R23112335)
EA License No: 08C5248