Tech Support Analyst

UBS Financial Services; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global wealth manager seeks a Tech Support Analyst to support big data applications and ensure production quality. The role involves problem-solving, automation, and collaboration with a global team. Ideal candidates will have a Computer Science degree and experience with various IT tools. Join a diverse and inclusive culture that values growth and innovation.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• Hands-on experience with UNIX, SQL, and MS Office products.

Responsibilities

• Support big data applications migrating to Azure.
• Contribute ITIL production expertise to onboarding IT products.
• Automate manual processes and maintain a knowledge database.

Skills

Problem Solving

Collaboration

Education

Bachelor’s degree in Computer Science

Tools

UNIX

SQL

MS Office

Netcool

AppDynamics

Splunk

ServiceNow

Confluence

JIRA

Automation Anywhere

IPcenter

Autosys

Job description

Job Title: Tech Support Analyst

Are you excited about playing a key role in keeping UBS competitive in the Big Data space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And do you have a desire to innovate using state-of-the-art automation and monitoring tools?

Responsibilities

1. Support big data applications that will eventually migrate to Azure.
2. Ensure workflows, processes, tooling, and applications meet the highest production quality standards.
3. Contribute ITIL production expertise to the onboarding of existing and new IT products and services.
4. Define workarounds for known errors and initiate process improvements.
5. Assist in planning BCP, patching, and other infrastructure-related projects.
6. Contribute to automating manual processes.
7. Participate in problem management to identify root causes and prevent reoccurrence of issues.
8. Maintain a knowledge database.

Your Team

You will work in the Application Support and Reliability organization, providing application support for various Lines of Business (LoBs). You will be part of a global team offering follow-the-sun support with locations in Pune, India, and Zurich, Switzerland.

Your Expertise

1. Bachelor’s degree in Computer Science or a related field.
2. Azure knowledge is desirable but not required.
3. Hands-on experience with UNIX, SQL, and MS Office products.
4. Experience with monitoring solutions such as Netcool, AppDynamics, and/or Splunk.
5. Knowledge of automation tools like Automation Anywhere or IPcenter is a plus.
6. Proficiency with tools such as ServiceNow, Confluence, JIRA, and batch scheduling tools like Autosys.
7. Solid working knowledge of ITIL practices.

About UBS

UBS is the world’s largest and only truly global wealth manager, operating through four divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and Investment Bank. We have a presence in all major financial centers across more than 50 countries.

How We Hire

We may ask you to complete assessments during the application process. Learn more about our hiring process.

Our Culture

We value diversity and are committed to inclusion. We support our employees with challenges, growth opportunities, and flexible working options. We believe collaboration drives success, and we are dedicated to supporting individuals with disabilities throughout our recruitment process.

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy

UBS is an Equal Opportunity Employer. We respect and empower individuals from diverse backgrounds, skills, and perspectives to foster an inclusive environment.