Tech Support

aPLS Web Development; Singapore; Remote; SGD 30,000 - 45,000; Full time

Job summary

A leading web development company is seeking a Technical Support Specialist to ensure smooth client operations by resolving IT issues efficiently. The role requires strong troubleshooting skills and a passion for customer service in a remote work environment, suitable for tech-savvy individuals eager to contribute to a dynamic team.

Qualifications

• Proficiency in various operating systems including Windows.
• Strong knowledge of LAN networks and software troubleshooting.
• Experience in desktop support.

Responsibilities

• Troubleshoot and resolve software, hardware, and network issues.
• Provide desktop support and assist with computer management.
• Communicate effectively with users.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Tools

Remedy

Remote Desktop Tools

Help Desk Software

Job description

OverviewWe are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations and resolving IT issues promptly.Duties Troubleshoot and resolve software, hardware, and network issues Provide desktop support and assist with computer management Communicate effectively with users to understand and address technical problems Utilize IT support tools such as Remedy to log, track, and resolve incidents Assist in maintaining LAN connectivity and ensuring system security Offer exceptional customer service while resolving technical inquiriesQualifications Proficiency in various operating systems including Windows Strong knowledge of LAN networks and software troubleshooting Experience in desktop support and computer management Ability to communicate technical information effectively to non-technical users Prior experience in IT support or a related field is advantageousIf you are a tech-savvy individual with a passion for problem-solving and providing top-notch customer service, we encourage you to apply for this exciting opportunity as a Technical Support Specialist.Thank you for considering a career with us. If you have any questions about the job posting or need further details regarding the application process, please feel free to call us at +91 89hidden_mobile4. We look forward to connecting with you and discussing how you can become a valued member of our team.Job Type: Full-timeShift: Day shift Evening shift Morning shift Night shiftWork Location: Remote,

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software, verbal communication, analytical skills, CRM, ticketing tools,computer systems, networks, problemsolving, multitasking, listening skills, remote desktop tools, help desk software

software, verbal communication, analytical skills, CRM, ticketing tools,computer systems, networks, problemsolving, multitasking, listening skills, remote desktop tools, help desk software