Tech Support

SHAW SERVICES (PTE) LIMITED.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading tech support provider in Singapore is looking for a Technical Support role. This position involves providing hardware and equipment support, assisting in site deployments, and maintaining internal application systems. The ideal candidate should have at least 2 years of relevant experience and a Higher Diploma or Degree in IT or Computer Science. Strong communication skills and adaptability in a dynamic environment are essential.

Qualifications

• Minimum 2 years of recent experience in a relevant field.
• Higher Diploma/Degree in Information Technology, Computer Science or equivalent.
• Proficiency in networking, system integration and infrastructure projects is a plus.
• Good verbal and written communication ability.
• Adaptable and comfortable with changing business requirements.
• Positive learning attitude and able to work well both independently and in a team.
• Meticulous, analytical and problem-solving skills.

Responsibilities

• Provide hardware & equipment support for project teams.
• Assist in site deployments for servers and workstations.
• Provide administrative support to managers and project teams.
• Maintain and support internal application systems.
• Coordinate duties between project teams and external vendors.
• Consolidate project information for reporting.
• Assist in other ad-hoc duties as assigned.

Job description

RESPONSIBILITIES

• To provide hardware & equipment support for various project teams, including servers, desktops/laptops, and peripherals, and to perform PC and/or equipment troubleshooting where required.
• To participate in site deployments to provide assistance and support in setting up servers, workstations, and systems for project teams.
• To provide administrative support to managers and project teams-note-taking, coordinating meetings, sourcing, request and compilation of quotations, tracking expenses, updating and maintaining documents, filing, and other project-related administrative tasks.
• To maintain and support internal application systems.
• To provide co-ordination duties and support between project teams, departments, and external vendors and customers.
• To consolidate and compile relevant project information for reporting purpose.
• To assist in other ad-hoc duties, as and when assigned.

REQUIREMENTS

• Minimum 2 Years of recent experience in relevant field is a plus.
• Higher Diploma/ Degree in Information Technology, Computer Science or equivalent.
• Proficiency in networking, system integration and infrastructure projects is a plus.
• Must be adaptable and comfortable with changing business requirements in a highly agile environment.
• Good verbal and written communications ability.
• Positive learning attitude and able to work well both independently and in a team.
• Meticulous, analytical and problem solving skills.

Note: Please share with us, which of the 3 traits mentioned in ‘Skills required no. 7’ is your strongest and why.

INTERVIEW PROCESS

1st Round : (for shortlisted candidates): 45 mins online technical interview
2nd Round : (for technically selected candidates): 40-60 mins interview

Salary will commensurate with experience and skills.

Please visit this link and complete this online interview:

https://shaw-sg.vervoe.net/job-page/duplicated-2023-tech-support-2024/3f52d7ce-04d5-4cc1-864f-39e6097cd166

Good luck!

(Only shortlisted candidates will be notified)