Tech Delivery Manager (Contract)

What the role is

The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore – banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore’s economic and financial landscape.

What you will be working on

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department. In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

Product and project delivery

• Responsible for the quality and timely delivery of project/sprint

• Establish project plan, resource requirement, project schedule and task allocation plan together with business users, developers and stakeholders

• Identify, track and communicate progress of project milestones, deliverables, dependencies and risks during the project

• Coordinate project activities across multiple teams and applications across the organization

• Secure acceptance and approval of the key deliverables based on the project management framework

Solution engineering, testing and delivery

• Coordinate and work with other technical teams (e.g. Infrastructure, Enterprise, Applications) to set up infrastructure, CI/CD pipelines, application integrations and resolve deployment and integration issues;

• Lead and liaise with software engineers and other technical teams to resolve impediments, incidents and issues.

• Design, manage and execution test and quality assurance for solutions

• In concert with subject matter experts, design solutions which include system architecture, application architecture, including security and data design, resiliency, performance, reusability, product competency and programming skills.

Solution business analysis and design

• In conjunction with business and product teams, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).

• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Product technical management and operations

• Work closely with the business product owner and software engineers on regular deployment of product features;

• Support system operations after project go-live to ensure system availability and SLA

• Conduct maintenance and technology lifecycle management on the applications and systems

Budgeting and planning

• Budget and plan resources for the team, products, and projects

Vendor contracting and management

• Conduct procurement

• Manage vendors toward delivery of outcomes

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards

• Ensure risk framework is adhered to, and carry out risk management for projects and products

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

What we are looking for

• Bachelor Degree or Master Degree with minimally 5 years of relevant working experience in project management, business analysis and system operation

• Preferably more than 3 years of relevant experience in agile project management

• Strong experience in managing business, IT and senior stakeholders

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies

• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required

• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports

• Familiarity with Government Instruction Manual 8 will be an added advantage

• Familiar with containers, microservices, DevOps and AWS Cloud technologies

• Resourceful and possess excellent communication and stakeholder engagement skills

• Good analytical skills, and able to multi-task and deliver results in a timely manner

• Ability to resolve complex problems creatively

• Self-driven, creative and team-oriented person with good interpersonal and organizational skills

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.