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Tech Customer Support Executive

CA TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

5 days ago
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Job summary

A dynamic company is seeking a motivated Customer Service Executive to enhance customer experience. This role involves responding to inquiries, resolving complaints, and driving sales through effective communication. The ideal candidate should have strong problem-solving skills and a desire to grow within the team.

Benefits

Competitive salary and benefits package
Opportunity to work with a dynamic team
Professional development and training opportunities

Qualifications

  • Excellent communication and interpersonal skills required.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Tech & Computer knowledge will be a bonus.

Responsibilities

  • Respond to customer inquiries via phone, email, and social media.
  • Resolve customer complaints and issues in a timely manner.
  • Contribute to sales growth through upselling and cross-selling.

Skills

Communication
Interpersonal skills
Problem-solving
Analytical skills

Tools

Microsoft Office

Job description

Job Summary:

We're seeking a highly motivated and customer-focused Customer Service Executive to join our team. As the first point of contact for our customers, you'll provide exceptional service, resolve queries, and drive sales growth.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and social media

- Resolve customer complaints and issues in a timely and professional manner

- Provide product information and recommendations to customers

- Handle minor administrative tasks and media-related work

- Contribute to sales growth through upselling and cross-selling

Requirements:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and manage multiple tasks

- Basic computer knowledge (Microsoft Office, email, and social media)

- Mild sales experience preferred (but not essential)

- Tech & Computer knowledge will be a bonus.

- Strong problem-solving and analytical skills

What We Offer:

- 2100-3000

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing team

- Professional development and training opportunities

- Send your resume and cover letter to kenneth.koh@voc.com.sg

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