Team supervisor (Customer Service, order management and delivery management)

Talent Trader Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service and Order Management professional. In this role, you will supervise order workflow, manage customer inquiries, and collaborate with logistics teams for delivery management. The position requires a diploma or degree along with 3-5 years of relevant experience.

Qualifications

• At least 3 - 5 years in customer service, order, and delivery management.
• Prior experience in managing a team.
• Proficiency in Excel including functions like VLOOKUP and PivotTables.

Responsibilities

• Supervise order processing workflow and ensure timely fulfillment.
• Address customer inquiries and manage complaints effectively.
• Collaborate with teams for order volumes and forecasting.

Skills

Customer Service

Order Management

Delivery Management

Team Management

SAP

Microsoft Excel

Education

Diploma or Degree

Job description

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.

• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.

• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.

• Manage backorders, ensuring efficient resolution and clear communication with customers.

• Review and approve customer claims and credit memos within the SAP system.

• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.

• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.

• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.

• Travel as needed to meet with suppliers for business discussions and relationship management.

• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.

• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.

• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.

• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.

• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.

• Approve staff leave requests through the system while maintaining adequate operational coverage.

• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.

• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields

• At least 3 - 5 years of customer service, order management and delivery management

• Prior experience in managing a team

• Knowledge of SAP

• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail]

EA License No: 13C6305

Reg. No.: R1985956 VIVIEN TAN

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