Team Leader, Asia Parts Canter

SCANIA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in transport solutions seeks a Team Leader for its customer service team. The role involves managing and motivating team members to deliver exceptional service while ensuring operational effectiveness. Ideal candidates should possess strong leadership and communication skills, as well as relevant business knowledge. This is an excellent opportunity to contribute to a dynamic team in a reputable organization that values growth and employee development.

Qualifications

• Fluent in English and strong computer literacy.
• Managerial and Leadership experience preferred.
• Business knowledge from a similar role is an advantage.

Responsibilities

• Lead and motivate the customer service team to achieve high-quality results.
• Manage resources to meet organizational goals.
• Ensure health and safety procedures are coordinated and supported.

Skills

Communication

Leadership

Team Management

Problem Solving

Education

Relevant Education or equivalent work experience

Tools

Windows-based programs

Job description

About Us:

Scania is a world-leading provider of transport solutions, including premium trucks and buses for heavy transport applications combined with an extensive product-related service offering. We offer vehicle financing, insurance, and rental services to enable our customers to focus on their core business and is also a leading provider of industrial and marine engines.

Scania celebrates 130 years of achievement and employs more than 50,000 employees in about 100 countries globally. Our company is headquartered in Södertälje, Sweden.

What you'll be doing:

The main responsibility of the Team Leader is to manage the customer service team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a Team Leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaborations.

You will also be required to work closely with Scania Parts Center (SPC-Belgium) and 3PL Warehouse to optimise profitability for the business. You should also engage the team to achieve goals and KPI.

Responsibilities:

• Lead, motivate and manage the team to deliver highquality results and timely service
• Coordinate and support Health & Safety
• Maintain the normal situation, detect deviations and act immediately to eliminate them
• Using an understanding of business issues, processes and outcomes to enhance business performance
• Demonstrates understanding of customers, their commercial offerings, industry, business, motivational drivers and needs
• Managing others to ensure their work contributes to organizational goals. Developing individuals, building teams, resolving conflicts and applying workplace policies
• Planning, allocating and mobilizing resources (human, physical, information and financial resources) to achieve organizational goals
• Maintains an up to date understanding of products and services necessary to perform duties and tasks. Understands Scania products and services value proposition connected to processes and business
• Demonstrates understanding for importance of safety and health policies, procedures and regulations. Creates and safeguards a healthy, safe and sustainable work environment for all employees
• Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
• Providing service excellence to internal and/or external customers
• Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Holding yourself and others to high standards of accountability, and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability
• Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond

Good-to-have:

• Relevant Education or equivalent work experience
• Business knowledge and experience from a similar role an advantage
• Managerial and Leadership experience
• Fluent in English
• Strong computer literacy and good working knowledge in the most common windows-based programs

Next step in the recruitment process

Due to the volume of application, we regret only shortlisted candidates will be contacted by Scania People & Culture team. Personal data collected will be used for recruitment purposes only.

After the interview stage, shortlisted candidates are expected to receive an update from the People & Culture team within 2-4 weeks’ time on the next recruitment step.