Team Leader

Paris Baguette Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Full-time Team Leader to oversee IT service delivery at Changi Airport. The role involves leading a team of Service Desk engineers, ensuring compliance with IT processes, and providing support to VIP users. Candidates should have 2-3 years of experience in a relevant role and be available for after-hours support as needed.

Qualifications

• 2-3 years in a relevant role.

Responsibilities

• Assist the Operations Manager in overseeing IT service delivery.
• Lead Service Desk engineers to meet SLAs and quality standards.
• Provide L1 and L2 on-site/remote support for CLIENT employees.

Skills

Leadership

Customer Service

ITIL

Job description

Rayton Solutions Pte Ltd is hiring a Full-time Team Leader in Ang Mo Kio, Singapore. Apply now to be part of our team.

Job Summary:

• Availability: Monday to Friday, Morning and Afternoon shifts
• Experience: 2-3 years in a relevant role
• Salary: $4,000 - $4,500 per month

Work Schedule: 5-day work week

Location: Changi Airport

Contract: 2 years with the possibility of extension

Team Lead - Job Responsibilities:

• Assist the Operations Manager in overseeing IT service delivery
• Lead Service Desk engineers to meet SLAs and quality standards
• Provide L1 and L2 on-site/remote support for CLIENT employees
• Support approximately 200 VIP users
• Be available for after-hours VIP support with prior notice
• Update the EDX team on daily manpower movements
• Ensure compliance with IT Service Desk processes and best practices
• Guide Service Desk engineers on VIP tickets and complex issues
• Promote a positive team environment focused on customer service and improvement
• Monitor and manage all tickets and appointments to meet SLAs
• Balance workload among team members
• Escalate incidents or dissatisfaction promptly
• Share desktop issue knowledge using the IT playbook
• Analyze complaints for improvement opportunities
• Collaborate on updates to the IT Service Desk playbook
• Assist in implementing service improvement plans
• Stay updated with industry trends and best practices
• Follow ITIL processes for IT service management

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