Team Lead, Project and Operations - Small and Medium Business

Responsibilities

Tiktok will be prioritizing applicants who have a current right to work in Singapore, and do not require Tiktok's sponsorship of a visa.

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

About the Team
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

The APAC Project and Operation team aims to establish and maintain project management standards, processes, and best practices, ensuring that key strategic projects for APAC SMB are executed efficiently. The team works in close collaboration with Sales Leaders, Monetization Strategy, Product and Marketing teams together to tackle underlying issues of the business. We are building a team of self-starters, motivated individuals who thrive in a fast-paced environment. You have an appetite for learning, innovation, and are comfortable solving challenging problems, with the solutions to benefit SMB teams across APAC markets. You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, continuously optimizing our business solutions for global clients.

Responsibilities

1. Business strategies
   • Lead the overall APAC SMB business operation strategies, tactics and processes in order to support APAC SMB leaders across SEA, AUNZ, Japan and Korea through prioritization and course of action.
   • Partner cross functionally and lead independently the design, execution and implementation of key strategic projects for APAC SMB team, including project plans, roadmaps, resources and timelines aligned with organizational goals and priorities across multiple markets or business segments.
2. Business management
   • Develop and implement project performance metrics, reporting mechanisms, and dashboards to provide visibility and insights to senior leadership and stakeholders.
   • Continuously monitor project progress, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
   • Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.
   • Provide thought leadership to mid (6 month) and long (1-2 year) perspective for APAC SMB's planning.
3. Strategic networking
   • Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.
4. Team Development
   • Manage, develop and export talents within the organization.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Project Management or closely related field.
• Minimum of 10 years of hands-on experience in project/program management, strategy execution, and operations optimization within a fast-paced, global, or tech-driven environment.
• Minimum of 3 years of team lead experience, with a proven ability to lead cross-functional teams, manage workflows, and ensure operational efficiency.
• Proven experience in designing and executing complex, multi-faceted projects spanning across different regions or countries, preferably in a global or multinational environment.
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies.
• Strong communication skills in English, both written and verbal, are essential for effectively presenting findings and recommendations to stakeholders across the APAC region. Proficiency in Chinese is required to collaborate effectively with Chinese-speaking stakeholders in China, particularly for projects involving direct communication with these stakeholders.
• Proven ability in data-driven decision making with expertise in data analysis, reporting, and using insights to drive strategic decisions. Comfortable working with advanced analytics tools to measure and report project success.

Preferred Qualifications

• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity.
• Experience in digital advertising sales or a related field and familiarity with the ad tech industry, data-driven marketing strategies is a significant asset.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.