Team Lead, Policy Services

At AIA, we have initiated an exciting movement to create a healthier, more sustainable future for everyone. Our goal is to find innovative ways to improve people's lives, communities, and the environment, aiming to help a billion people live Healthier, Longer, Better Lives by 2030.

We are seeking ambitious individuals who believe in shaping this future and are eager for unmatched career and personal growth opportunities. If you are driven to work with inspiring and supportive leaders, read on.

About the Role

The incumbent reports to the Associate Director, Policy Management & Ops Budget, and is responsible for managing assigned suspense clearance duties. The role requires ensuring that work outputs meet quality and timeliness standards.

• Key Responsibilities:
• Prepare various reports according to set timelines.
• Assist with suspense entries clearance across different suspense accounts.
• Ensure all work outputs are accurate.
• Carry out the suspense governance process as per Standard Operating Procedures.
• Handle inquiries from users via calls and emails.
• Ensure timely mailing of returned cheques.
• Identify process improvements to enhance efficiency and effectiveness.
• Maintain compliance with IT and Regulatory guidelines.
• Perform any other duties as assigned by supervisors or HOD.

Qualifications and Skills

• Degree or Diploma qualification.
• Familiarity with the AS400 system.
• Proficiency in Microsoft Excel and PowerPoint.
• Insurance qualifications such as M5, M9, and LOMA are advantageous.
• Ability to work independently and collaboratively in a dynamic environment.
• Strong team player with harmonious working skills.
• Self-motivated with a commitment to excellence.
• Minimum 2-3 years of experience in Insurance Operations, Policy Servicing, or related fields in Life/A&H policies.
• Excellent communication skills with the ability to influence at all organizational levels.

Join AIA and believe in making a difference. We provide opportunities to learn, grow, and shape your career as part of our movement to help our customers and community live healthier, longer, better lives.

Applicants must provide all requested information, including Personal Data. Incomplete submissions may affect application processing. Ensure your information is accurate and current.