Team Lead, Merchant Acquisition (F&B)

Sales; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Grab in Singapore is seeking an experienced Sales Manager to lead and develop a high‑performing team of restaurant sales representatives on site. You will guide reps in consultative conversations with owners and senior decision-makers, shaping deals and driving growth across Grab's merchant ecosystem.

You will stay close to the ground, participate in high-priority merchant conversations, and partner with Operations, Marketing, Account Management and Product to onboard merchants and ensure

Qualifications

• Experience leading sales teams and driving targets.
• Strong consultative selling and stakeholder engagement.
• Proven ability to coach reps and improve win rates.
• Expertise in pipeline management and CRM hygiene.

Responsibilities

• Lead and develop the sales team through clear goal-setting, regular coaching, and performance feedback.
• Coach the team on deal strategy, pitching and best practices; personally support acquisition of larger, more strategic restaurant partners through networking and face-to-face meetings.
• Drive disciplined pipeline management and CRM hygiene across the team, ensuring a strong, well-qualified opportunity pipeline at all times.
• Regularly review pipeline health and conversion metrics to surface risks early and keep the team on track against targets.
• Build a deep understanding of merchants' business models and growth priorities, translating these into tailored solutions across Grab's ecosystem.
• Support reps in leading consultative sales conversations, negotiations and contract discussions with business owners and senior decision-makers — stepping in directly for complex or high-stakes deals to guide strategy and drive closure.
• Coach the team on building long-term merchant relationships and strategic account development, modelling how to proactively identify and unlock opportunities to deepen and expand partnerships with Grab.
• Partner cross-functionally with Operations, Marketing, Account Management and Product to drive seamless merchant onboarding and solution adoption.
• Own team initiatives and support the Manager on broader priorities as a trusted deputy.
• Continuously identify and drive improvements to sales processes, commercial approaches, and team effectiveness.

Skills

Team leadership

Coaching

Pipeline management

CRM and sales analytics

Strategic account development

Education

Bachelor's degree in relevant field

Tools

Salesforce

CRM software

Job description

Get to Know the Role

You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels.

These solutions include:

• Table management solutions
• Deals, loyalty and customer engagement tools
• Food delivery
• QR ordering
• Digital payment solutions
• Advertising and promotional solutions
• Customer insights and CRM tools

You will lead, coach, and develop a team of sales representatives — driving accountability, tracking performance, and ensuring the team stays on target. While your primary focus is enabling your team, you will also stay close to the ground, joining strategic merchant conversations and supporting reps on larger, more complex deals to help them succeed.

You will work directly with restaurant owners and senior decision-makers on high-priority opportunities, taking a consultative approach to understanding their business priorities and identifying growth opportunities across Grab's ecosystem.

This is an exciting opportunity for someone who enjoys developing others, hunting for new business, solving complex merchant challenges.

You will report to the Manager, Merchant Sales and be based onsite in Singapore.

The Critical Tasks You Will Perform

• Lead and develop the sales team through clear goal-setting, regular coaching, and performance feedback — while staying hands-on in high-priority merchant conversations to guide reps and accelerate deal progress.
• Coach the team on deal strategy, pitching and best practices; personally support acquisition of larger, more strategic restaurant partners through networking and face-to-face meetings.
• Drive disciplined pipeline management and CRM hygiene across the team, ensuring a strong, well-qualified opportunity pipeline at all times.
• Regularly review pipeline health and conversion metrics to surface risks early and keep the team on track against targets.
• Build a deep understanding of merchants' business models and growth priorities, translating these into tailored solutions across Grab's ecosystem.
• Support reps in leading consultative sales conversations, negotiations and contract discussions with business owners and senior decision-makers — stepping in directly for complex or high-stakes deals to guide strategy and drive closure.
• Coach the team on building long-term merchant relationships and strategic account development, modelling how to proactively identify and unlock opportunities to deepen and expand partnerships with Grab.
• Partner cross-functionally with Operations, Marketing, Account Management and Product to drive seamless merchant onboarding and solution adoption.
• Own team initiatives and support the Manager on broader priorities as a trusted deputy.
• Continuously identify and drive improvements to sales processes, commercial approaches, and team effectiveness.