Team Lead for Digital Channels APAC & MEA

Avaloq Asia Pte Ltd; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading company in digital banking solutions is seeking a Team Lead Digital APAC to manage a high-performing team. This role involves steering team activities, ensuring service delivery, and fostering talent while maintaining positive client relationships. The ideal candidate possesses substantial managerial experience and a strong background in digital solutions, preferably within Avaloq. Join us to drive strategic initiatives and enhance customer satisfaction.

Qualifications

• 5+ years of managerial experience in global organizations.
• Experience in web and mobile solutions; Avaloq Digital experience is a plus.
• Fluent in English, proactive attitude.

Responsibilities

• Steer and coordinate the team's activities for digital products.
• Ensure efficient delivery of services per agreements.
• Develop team through inspiring leadership and collaboration.

Skills

Leadership

Communication

Strategic Thinking

Analytical Skills

Education

University degree or equivalent qualification

Tools

Angular 2+

Jenkins

Docker

OpenShift

Kubernetes

Job description

You will be part of the regional CTO department which is responsible for maintaining and enhancing our Avaloq software and products. As the Team Lead Digital APAC your task will consist of steering and coordinating the team's activities, estimating the effort for the implementation of features and designing and implementing solutions for our customers around our digital products. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be responsible to enable your team to fulfil their KPIs and take care of the people management tasks.

Your key tasks

• Work with internal stakeholders to further enhance and streamline the Digital services and improve customer satisfaction ratings, supporting and implementing change in daily processes

• Ensure efficient and high-quality delivery of all services, in line with the agreed service level agreements

• Maintain positive relationships with the network and clients, which will contribute to improving the overall quality of the Digital services

• Develop your team through inspiring leadership, foster a culture of openness and excellence for cross-functional and interregional collaboration, and build a strong talent pipeline

• Assume the role of senior point of contact for escalations involving the Digital team

• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets

Qualifications

• University degree or equivalentqualification and/oroperational experience inweb and mobile solutions; experience in Avaloq Digital solutions is a plus

• Minimum of five years of managerialexperiencein global organizations and proven abilityto deliver in a fast-paced multiculturalandglobal environment

• Positive,proactive, can-doattitudewithahighlevelof integrity and reliability

• Process-oriented, strong communicationskills,and good ability to think strategically, analyze issues andunderstandcomplexsituations

• Fluent in English

It would be a real bonus if you have

• Avaloq solutions know-how or Avaloq ACCP certification

• Strong track record in project management

• Business strategy development know-how

• Experience with Angular 2+

• Proficient with Jenkins pipelines, Artifactory, Docker, OpenShift, and Kubernetes