Team Lead E Commerce

More Retail; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A retail company in Singapore is seeking a diligent individual for a managerial role responsible for overseeing operations, addressing customer and employee issues, and ensuring a clean and efficient work environment. The ideal candidate will excel in customer service and operational management, and be able to handle financial reporting and budgeting. This is a full-time, permanent position with benefits including health insurance and a performance bonus.

Benefits

Cell phone reimbursement

Health insurance

Life insurance

Provident fund

Qualifications

• Proven experience in managing operations effectively.
• Ability to handle customer and employee issues professionally.
• Strong understanding of security and safety regulations.

Responsibilities

• Oversee operations to ensure maintenance and cleanliness.
• Monitor revenue and cash flow; report on financial goals.
• Enforce company policies and train new hires.
• Address customer complaints with a customer-centric approach.

Skills

Customer service skills

Operational management

Problem-solving

Communication skills

Job description

As a diligent individual in this role, you will be responsible for handling customer and employee issues efficiently and effectively. Your primary duties will include overseeing operations to ensure maintenance, cleanliness, and operational efficiency. It will be crucial for you to uphold security and safety regulations, while also keeping track of monthly, quarterly, and yearly goals.Collaborating with management, you will play an essential role in assessing and enhancing processes and policies within the organization. Monitoring and reporting on revenue and cash flow will be part of your regular tasks, along with enforcing company policies and training new hires. Addressing employee complaints and performance issues promptly and professionally will be key to maintaining a positive work environment.Regularly checking in with employees to gauge satisfaction levels, scheduling shifts, and assisting management in creating department budgets will be essential components of this role. Addressing customer issues and complaints with a customer-centric approach will also be a significant responsibility. It will be your duty to schedule regular maintenance and cleaning of facilities to ensure a safe and welcoming environment for all.Furthermore, you will be required to meet frequently with upper management to stay informed on company issues and oversee the security of the facility. This position requires in-person work and involves full-time, permanent employment with benefits such as cell phone reimbursement, health insurance, life insurance, and provident fund. The work schedule may include day shifts, morning shifts, and rotational shifts, with the possibility of a performance bonus based on your contributions.,

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