Team Lead, Customer Service @ Tuas Checkpoint [Full-time Up to $3400 per month]

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Team Lead, where you will inspire and guide a dynamic team to deliver exceptional service. This role involves overseeing daily operations, addressing challenges swiftly, and ensuring a positive customer experience in a bustling environment. With responsibilities ranging from staff management to training Customer Service Officers, you will play a crucial role in maintaining operational excellence. If you have a passion for leadership and customer service, this opportunity is perfect for you to make a significant impact.

Qualifications

• 1-2 years of supervisory experience in operations or customer service.
• Strong multitasking abilities and excellent communication skills.

Responsibilities

• Assist in overseeing ground operations and staff management.
• Ensure adherence to safety protocols and operational procedures.
• Prepare and submit daily reports and documentation.

Skills

Multitasking

Communication Skills

Problem Solving

Attention to Detail

Education

GCE A Level

Diploma in any field

Job description

Join us as aTeam Lead,where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go-to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast-paced, high-traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

• Location: Tuas Checkpoint

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination

• Address operational issues swiftly and make timely decisions to reduce disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)

• Handle emergencies and critical situations, executing contingency plans as per SOPs

• Maintain and ensure the functionality of office and communication equipment

• Prepare and submit daily reports and documentation as required

• Undertake additional tasks as assigned by the Supervisor

Key Requirements:

• Minimum of GCE A Level or Diploma in any field

• 1-2 years of supervisory experience, preferably in operations or customer service

• Strong multitasking abilities, attention to detail, and excellent communication skills

• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to [e-mail] or WhatsApp to 97294098

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun