Team Lead, Contact Centre (5.5 months contract)

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DHL Supply Chain Singapore Pte Ltd is seeking an Operations Manager to oversee day-to-day operations. The successful candidate will implement strategies to optimize efficiency and manage a team while ensuring service level agreements are achieved. This role requires strong leadership and communication skills, with a commitment to fostering an inclusive work environment.

Qualifications

• At least 5 years of experience in operations management with 2 years in a supervisory role.
• Proven ability to work under pressure and manage multiple priorities effectively.

Responsibilities

• Manage day-to-day operations of the Channel Operations team, ensuring SLAs are met.
• Develop strategies to optimize channel efficiency and improve workflows.
• Monitor team performance and provide regular feedback, coaching, and mentoring.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration or Operations Management

Job description

Responsibilities:
Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.

• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.

• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.

• Collaborate with stakeholders (e.g public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.

• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• At least 5 years of experience in operations management, with 2 years in a supervisory role.

• Strong leadership, communication, and problem-solving skills.

• Proven ability to work under pressure and manage multiple priorities effectively.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.