Team Lead, Contact Centre (5.5-month contract)

DHL Germany; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DHL Supply Chain recherche un leader pour superviser les opérations d'une équipe dédiée à l'optimisation des canaux. Le candidat idéal aura un solide bagage en gestion des opérations et une expérience préalable dans un rôle de supervision. Ce poste offre l'opportunité de travailler dans un environnement diversifié et inclusif, contribuant à la transformation des services au sein de l'organisation. Les responsabilités incluent le coaching d'équipe, la collaboration avec des partenaires externes et la présentation des performances à la direction.

Benefits

Culture d'inclusion et de diversité

Opportunités de développement professionnel

Qualifications

• Au moins 5 ans d'expérience en gestion des opérations.
• 2 ans d'expérience dans un rôle de supervision.
• Capacité à travailler sous pression et à gérer plusieurs priorités.

Responsibilities

• Gérer les opérations du Channel Operations team pour atteindre les SLA.
• Développer des stratégies pour optimiser l'efficacité des canaux.
• Surveiller la performance de l'équipe avec feedback regulier.

Skills

Leadership

Communication

Problem-Solving

Education

Bachelor's degree in Business Administration

Operations Management

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (e.g public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 5 years of experience in operations management, with 2 years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to work under pressure and manage multiple priorities effectively.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.