Tea Store Manager

Goldenseed; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A modern teahouse in Singapore seeks a dedicated Store Manager or Assistant Manager. This hands-on role focuses on providing exceptional service and managing daily operations while sharing a passion for tea culture. Ideal candidates should have significant experience in the F&B industry and a keen interest in hospitality.

Qualifications

• Minimum 3 years of experience as a Store Manager or Assistant Manager in F&B.
• Strong communication and customer service skills.
• Interest in Chinese tea culture.

Responsibilities

• Handle daily operations including opening and closing procedures.
• Train and manage new staff on service procedures.
• Monitor sales targets and coordinate guest reservations.

Skills

Communication

Customer Service

Organisational Skills

Job description

About Us

We are a modern teahouse located in a premium shopping mall in central Singapore, committed to offering a high-quality and minimalist tea experience. We believe that service is an art form, and aim to create a moment of calm and elegance inspired by modern aesthetics through attentive and thoughtful hospitality.

Key Responsibilities

This role is a hands-on and service driven role, with frontline service duties and management responsibilities. Ideal for those who enjoy being directly involved in daily operations.

Your responsibilities will include:

• Daily starting up and closing up procedures of the store

• Greet guests, recommend tea and set menus, and communicate our brand philosophy

• Prepare and serve tea, including brewing and presentation

• Maintain cleanliness, organization, and aesthetic appeal of the store

• Train and manage new staff on service procedures and brand values

• Monitor sales targets and submit weekly feedback and improvement suggestions

• Coordinate guest reservations and premium service experiences

• Ensuring the tea space is inviting, serene, and reflective of our brand ethos.

Requirements

• Minimum 3 years of experience as a Store Manager or Assistant Manager in the F&B industry (café/teahouse preferred)

• Passion for hospitality, strong communication and customer service skills

• Interest in Chinese tea culture; tea preparation skills are a plus

• Singapore Citizens or Permanent Residents preferred

• A deep passion for tea and a comprehensive understanding of its varieties and brewing techniques is a bonus

• Strong organisational skills and attention to detail.