Tea Barista

Duty and Responsibilities:

1. Greeting customers in a friendly manner and managing customer queries in a timely and efficient manner.
2. Preparing beverages according to standardized recipes and customer preferences.
3. Utilizing proper brewing techniques and equipment to ensure the quality and consistency of each beverage served.
4. Providing friendly and attentive customer service, greeting customers warmly and assisting them in selecting their beverage based on their preferences and dietary restrictions.
5. Preparing drinks by following the prescribed recipe and preparation techniques.
6. Ensuring knowledge of menu and products.
7. Accurately processing customer orders, handling cash and electronic payments.
8. Acting in compliance with operational policies and procedures.
9. Communicating customer feedback to managers and recommending new menu items.
10. Maintaining cleanliness and sanitation standards in the tea barista area, including brewing equipment, servicing utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol.
11. Ensuring sufficient stock at all times by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed, and communicating inventory needs to management.
12. Handling daily administrative tasks related to outlet operations.

Requirements:

1. Responsible, highly motivated, and proactive individual with regular and punctual attendance.
2. Prior working experience as a barista or in a similar customer service role is preferred; however, it is not mandatory, but an added advantage. Training will be provided.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Basic math skills for processing payments and handling cash transactions.
5. Able to work and collaborate as a team to achieve outlet targets and ensure a smooth operational process.
6. Flexibility to work varying shifts, including evenings, weekends, and public holidays as needed.
7. Able to travel and assist other outlets if in need of manpower.