TCM Front Desk Staff

NORMAN RECRUITMENT AGENCY PRIVATE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Front Desk Staff member to enhance patient satisfaction and smooth clinic operations. The role focuses on welcoming patients, scheduling appointments, and assisting with inquiries, ensuring a high level of customer service while managing administrative duties effectively.

Qualifications

• Focus on patient satisfaction and effective communication.
• Experience in reception and patient engagement preferred.

Responsibilities

• Warmly welcome patients and manage check-ins.
• Schedule and confirm patient appointments.
• Maintain accurate patient records and assist with inquiries.
• Conduct follow-up calls for retainment.

Skills

Customer Service

Communication

Operational Efficiency

Job description

Job Description & Requirements

The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.

Key Responsibilities:

• Reception and Patient Engagement: Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.
• Appointment Coordination: Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.
• Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
• Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
• Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.
• Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

• Patient Education: Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.
• New Patient Conversion: Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.
• Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Shift work Mon- Sat

If you are interested in any of the positions, do kindly drop your most updated resume to [e-mail]

Ng Yuan Lee

R22109441

Norman Recruitment Agency Private Ltd

EA License: 22C1187